Panda DrumReviews of pandadrum.com

The Panda Drum is very soothing to listen to and my two year old loves it. When I had a question about delivery, the representative got back to me right away and was extremely helpful.

We are a multigenerational household and as soon as the panda drum arrived, everyone was intrigued. My son-in-law never passes by it without playing it and immediately taught himself twinkle, twinkle little star. His 10 month loves to hear the sound and I feel happy having it within reach to be able to play and hear the soothing sound. I knew I would be happy with my purchase but I’m thrilled with how everyone else is reacting as well.

Great Customer Support and Service. They are a Great Company, and are there to answer any questions. Best Quality.

Hello Panda Drum Team, I wanted to take a moment to recognize Harvey, your Customer Support Specialist, for his exceptional service. He was incredibly kind, helpful, and knowledgeable. He answered every single question I had, and even went the extra mile to send me direct links to where I could order the proper books to help me with playing my drum. His professionalism and genuine kindness made my experience wonderful. He is a true asset to your company. With deepest gratitude, Rita Palmer

I bought the large Panda drum and 1) the staff is beyond wonderful to work with. Some of the nicest people and they are totally committed to making the customer experience pleasant and easy, and 2) I LOVE my Panda drum. Whenever I play it I got into the calmest state I've ever felt. It just soothes me. And the sound is also beautiful. It's almost hypnotic.

Harvey was very responsive to my questions

I love the drums I purchased. Not only are they beautiful, they sound lovely, even for a novice like me. I actually bought them for my granddaughters birthday but we all enjoy playing them. Customer service was absolutely great, when I had a slight problem with delivery, they responded quickly to my email and tracked it until it was delivered, giving me regular updates. I will buy again!

I received a drum which was damaged during shipping and Jesus at Panda went out of his way to make things right. My original negative review was based on slow shipping method and judgement of a drum which was out of tune due to shipping damage. Panda credited me for the drum, sent a replacement and Jesus has taken ownership of the case and the replacement process to assure everything would go as promised. If you order and have an unlikely negative experience, they will make it right. While there is no customer service contact phone number to call, if you fill out the email form, they are able to contact you by phone to address the issue if it cannot be resolved via email. I appreciate Jesus and the extra effort put forth to correct the problem.