Ralphus M.
Very disappointed with Panda
Very disappointed with Panda. A legacy business customer who's been using (and promoting) Panda since the beginning. We required assistance by asking for our service essentially cloned for another area of our business. We were swiftly told that our 'legacy' pricing was unavailable moving forward and if we wanted the same features moving forward (that I've had for 8 years) Wed be expected to pay (in the rep's words.. a little more) - which we understood.. However! our agreement costs under £200 a year & would now be expected to pay £3000 a year for the same features we had prior... Whilst times and services change.. am& we are only a tiny valueless customer. to them (which was made crystal clear!).. We believe PandaDoc has turned its back on the very businesses and people who supported them and grew their successes .. especially when plenty of already established alternatives were out there to begin with.. As for the platform. It's ok, nothing others don't offer nor is it any more customer-friendly... though we now know its pricing is not only monsterously high for new customers joining - but that they have no care for existing customers... i will be exploring significantly cheaper alternatives as they look very much the same. only take 5 seconds of google!! Cheers for supporting the people who made your business a success PandaDoc & on behalf of all your old customers.. we hope your success is long-lived...