Angelo
i was under the impression that the …
i was under the impression that the real hats were supple and rolled up and sent in a tube! Please explain.thanks
Response from Panama Hats DirectSep 1, 2017
Perhaps this misconception is more common then i think it is... let me elaborate. Hats can be finished in 2 ways, as a roll-up or as a daily wear hat They can not be both, because the finishing details we put into each hat are quite different. We start out with the same item and finish it for either use, as we describe on the roll-ups page https://www.panamahatsdirect.com/landing/PanamaRollup.php We are happy to accommodate any request but the default we always ship hats is for daily wear for longevity purposes, so what we needed to know from you in a comment or an email is that you wanted a rollup hat, not a daily wear hat and your hat would have been built for that purpose. We never roll up the hat for shipping it in a tube NEVER, if you want to roll it (even our roll up models) that is up to you, but the hat would arrive badly miss shaped after traveling so long in a tube and that would not make a very good fist impression, international shipping is already though enough, no need to make it worse :) But regardless of any problem you have, if you would like us to replace it we certainly can do that for you - just give us a call 1800-876-6956, Casey.