Pampa DirectReviews of pampadirect.com

We spend 200 USD in Alfajores and other things… we receive around 10 of them already expired.

They used to have very good service with prompt delivery of carefully packed items delivered through FedEx. My last two orders have been problematic though. The first went missing with FedEx in Memphis. They offered to resend with my latest order. The latest order has only partially been delivered but with boxes severely damaged and containing items they don’t even sell. The packing was not careful as before. Usually the caps of drink bottles were taped shut. One box contained four untaped drink bottles plus a roll of tape marked Industria Argentina, so we all know where it came from. It isn’t worth dealing with these people anymore.

Horrible atencion al cliente. Si tenes un problema no te solucionan nada. Una eternidad para que te contesten por email y no te solucionan nada.

I would give none stars. Terrible customer service. I received part of the order. The other one, I found out by myself that it was delivered in a wrong address in another state. I let them know but no feedback from them. Reading other reviews looks like is very unlikely they would solve my issue. Le daria un cero. No gaste su tiempo y dinero. No responden los mensajes. Notrabajan para resolver los problemas de los clientes.

This is the worst company ever. They stole my money. They didn't send the items, and then they refused to refund my money. It's a scammer company. DO NOT use them. You can use much better options. .... Esta es la peor compañía que he visto. Me robaron. No enviaron mi pedido y luego se negaron a reembolsarme poniendo excusas mentirosas.

They shipped wrong items with intend, they sent also items worth less than half price of requested items, when I contacted them they refused to ship the left items and they just sent other cheap products and let me pay shipping again and refused to send my original order or afford the delivery while it's thier mistake.. This behavior happened twice so I stopped buy from them, be aware

I ordered yerba mate from Pampa Direct to Vietnam, but unfortunately the shipment was held at customs due to local import restrictions for food products that I wasn't aware of at the time of purchase. The Vietnamese authorities only allow food imports as personal gifts from person to person and under a certain value, but since this was a commercial shipment from a company, it didn't qualify regardless of the value. Throughout this challenging situation, Pampa Direct's customer support was outstanding. They responded promptly to all my inquiries, clearly explained the customs issues we were facing, and kept me informed about developments with DHL. When it became clear that the shipment couldn't be delivered due to regulations beyond anyone's control, they processed a full refund without any hassle. The entire process took a few months to resolve, but their communication was professional and helpful throughout. While the original order couldn't be fulfilled due to external circumstances, I was impressed by how they handled the situation and their commitment to customer satisfaction. Would definitely consider ordering from them again for shipments to countries without such restrictions.

I have ordered alfajores and candy from them many times. Delivery is always fast and can be tracked. The product arrives in excellent condition. I will definitely continue to order from them.