I ordered the legend grandpa shirt for my husband. It is perfect! The special order with his info was great and the fit was perfect! He loved it!
Response from PamaheartAug 21, 2023
That's fantastic to hear! We're thrilled that you ordered the Legend Grandpa shirt for your husband and that it turned out to be perfect. We take pride in offering personalized options, and we're glad that the special order with his information was great. It's even better to know that the fit was just right. Your husband's happiness and satisfaction mean a lot to us. If you have any more special requests or if there's anything else we can assist you with, please don't hesitate to reach out.
Thank you for choosing us, and we hope to serve you again in the future!
CU
customer
bad customer service and over priced item
This is miss leading looking at the date of becoming a dad what infant has a nickname for there dad. I thought the dad nickname was for contact info. It never showed me what the shirt would look like before it was ordered as ur site said it would show a preview of item. That is wrong for y'all not to correct issue after paying 40 dollars for a shirt that u spent a few dollars on. I will make sure to leave y'all some good reviews on social media and Yelp. The shirt I seen and ordered said dad on it. I was not aware the the nick name would be on the shirt. Thought ur website say want the customer to be happy with there purchase. And instead of replacing my item u want to offer me 30 % off so basically cover shipping and me pay again for a 15 dollar shirt for over 40 dollars. Do not order from this company. They're customer service is BS don't believe the website or the few good reviews those are probably from people the work there or own company.
Response from PamaheartJul 5, 2023
Dear customer,
We are sorry to hear that you are not satisfied with your recent purchase and that you have encountered some issues with your customized shirt. We would like to clarify the situation and address your concerns.
Firstly, we would like to inform you that our website offers various customization options for customers to create personalized shirts. This includes choosing the name or nickname that they would like to have on their shirt. We understand that not all customers may prefer to be called "Dad" specifically, and that is why we offer different options such as "Daddy" or "Father."
Regarding the issue with your shirt, it seems that you may have mistakenly entered "DJ" in the "dad" section of the order, leading to the creation of a shirt with that nickname. Unfortunately, as this was a customization error on your part, we can only offer assistance with a 30% discount for a reorder.
We apologize if you did not see this preview and were not aware of the nickname that would be on the shirt. We understand that this may have caused confusion, and we will work to improve our website to ensure that this is clearer in the future.
We are committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases. We apologize for any inconvenience caused and hope that we can resolve this issue to your satisfaction.
Thank you for your understanding.
Best regards,
BS
B S.
Best customer service I have dealt with…
Best customer service I have dealt with in a longtime. I had an issue with my shirt, and my address and it was sent back and then got lost! They were so kind and replaced it no hassle. It truly is hard to find service like anymore, appreciate there efforts and communication and helping me so much.
JE
Jennie
Grandpa/Papa is perfect!
Our order for a Grandpa/Papa shirt arrived promptly! The wording and years are exactly as I requested and our Grandchildren's names are evenly spaced on each sleeve. Well done! We appreciate that the shirt looks like the advertisement and the quality and sizing are good. Thank you!
Response from PamaheartJun 1, 2023
Dear Jennie,
Thank you for taking the time to leave a wonderful 5-star review of your recent purchase on pamaheart.com. We are thrilled to hear that your Grandpa/Papa shirt arrived promptly and that the wording, years, and Grandchildren's names were exactly as you requested.
Your positive feedback is greatly appreciated, and we are grateful for your support.
Thank you again for choosing us for your personalized shirt needs. We look forward to serving you again in the future.
Best regards,
The Pamaheart Team
JK
Joanna K.
They sent my products to an address in…
They sent my products to an address in a different state and I have to wait two days by email for them to do contact me. Will never use again.
LS
Lloyd S.
the most beautiful wallet and…
the most beautiful wallet and inscription for my grandson.
Response from PamaheartMay 13, 2023
Thank you for taking the time to leave a review! We're thrilled to hear that you are pleased with the wallet and the inscription for your grandson. We take great pride in creating beautiful and meaningful products that our customers will cherish for years to come. It's wonderful to know that we have succeeded in this goal for you. If you have any further feedback or suggestions, please don't hesitate to let us know. We appreciate your business and hope to serve you again in the future.
LK
Laura K.
Best T-shirt Ever!!
This is one of the best purchases I have made online. The reaction from my husband when he received it was pure joy and happy tears. (I've only seen him cry a couple of times in 38 years). I will be ordering additional shirts as I feel he will want to wear this one daily lol. The order was just as it looks online, true to size, quality material and I received the order incredibly fast.
EI
Eileen
Second time ordering from Pamaheart and…
Second time ordering from Pamaheart and both times I was extremely happy with my orders! Plus they both came in a timely manner! Definitely will be ordering from them again!
Response from PamaheartMay 3, 2023
Thank you so very much for sharing your positive experience with us! We will try our best to keep up the good work.
Hope to serve you again soon!
