Paiseec MobilityReviews of paiseec.com

I am a 76 year old woman with spinal problems. I weigh 150 pounds and I am 5'5". I had to buy a stadium seat to put on the seat but it does the trick. I love that the scooter is small and capable of taking me on Main Street shopping trips. It's heavier than I anticipated. I find that it is not all that easy to take it apart to make two pieces to move more easily. It is also tippy if the ground is not level. I have to lean to the other side if the sidewalk or road slants down on one side. Also going up an incline I have to lean forward as it is extremely easy to go over backward. I find that the average adult with no health issues is able to take the scooter in and out of my vehicle with no trouble. Once on the ground, it snaps into place easily. I wish it came with rearview mirrors as I have trouble turning my head around to see behind me when I am backing up. I would also prefer to have a more even flow of power as the different levels tend to give me a choppy ride when I change them while driving. It stores quite nicely in my auto without taking up much room. All in all, I'm happy to have it.

The Q5 wheelchair is very light, so I am able to lift it into my small SUV. Getting thru all the directions i the manual was a bit perplexing since the manual's writer needs a bit more practice in English. For instance, what is a "wheelchair car"? I took it out for a spin yesterday and it handled fine on paved path and grass and even on a wood chip surface at a local playground. But it could not back up on that surface. Turning radius is super tight. I am looking forward to a flight to see family and putting it in cargo. I am ambulatory but need it for distance.

I like the WC, but one battery is not working. I wrote an expansive review, but in getting the submit code, it's gone.

UPDATE: A customer device manager at Paiseec took over once they heard about what had happened. They have since upheld their warranty and are sending me a new chair with expedited shipping along with a new 1 year warranty. They apologized and have since asked for more details on how they can make their warranty process better so what happened to me doesn’t happen again. While they could have just brushed me off, they not only fixed the issue but dove deeper to improve their customer experience and make their warranty terms more straightforward. They met with their staff to go over what happened so they can improve. They have shared with me that their testing team has expanded and failure rate has dropped significantly. At the end of the day, we are all human and make mistakes. I believe the person that was initially handling my emails just didn’t have the right training and instead of asking for help, dragged out this process unnecessarily. I appreciate that Paiseec not only made things right, but made sure to use this experience to further improve. I feel confident in continuing to refer others to their products. Initial review I want to share my experience with @Paiseec_global and the W3 electric wheelchair because I believe this community deserves clear, honest information before spending thousands of dollars on something that’s supposed to support their independence. I bought the Paiseec 3-in-1 Electric Wheelchair W3 in June 2025 for about $2,000. Within just a month, by July 2025, it started failing. What followed was months of going back and forth with customer service under their advertised “hassle-free warranty,” trying to get a working mobility device. The problems weren’t small or occasional. The chair began to fail in ways that directly affected safety and usability: - The folding mechanism broke -The chair began moving backward on its own -Push assist stopped working properly -The motor started jerking and struggling -The control panel failed Eventually, the chair became completely unusable Instead of replacing a clearly defective device, I was repeatedly sent troubleshooting videos and replacement parts with instructions to fix it myself. As a disabled person with limited mobility, I was being asked to repair a 50+ lb wheelchair on my own. None of the attempts resolved the issues. After the most recent attempt, the chair no longer powers on at all. I’m now left without a functioning mobility device. I’m also a mom to a toddler, and not having reliable mobility has had a serious impact on my daily life and independence in ways that are hard to put into words. On top of that, I received two scooters from the company for review purposes, and both arrived defective as well. I’m sharing this not to attack anyone personally, but to document my experience. I strongly encourage other disabled consumers to look closely at warranty support and real customer service experiences before investing in equipment like this.

The scooter works very well but sometimes it's hard to close. It opens with ease. It very easy to drive.

No Follow through until multiple messages were sent. However, once explaining the context of the situation, Customer Service was diligent and responsive

WE REALLY LIKE THE SCOOTER, STILL GETTING USED TO IT. NO BIG FLAWS.

I love my mobility scooter. It has been my companion to Disney's all over, Florida, Southern California, and Paris. It allows me to have more energy to enjoy the day. I also like the two battery system so I have a better idea of how much power I have left.