Paiseec MobilityReviews of paiseec.com

Wheelchair broke within 1 month of using it And Paiseec promised they would replace the broken part immediately and send it to me in the location where I was (I was traveling), but they didn't and made me pay for shipping for the part. I wanted to have a full refund on the chair. It shorted out for no reason and stopped propelling forward, at one point leaving me stranded in a parking lot, so thank goodness my spouse came back from the store to help me. Their customer service promised me something they didn't deliver. I understand products can be faulty, but this is ridiculous and for the cost of the wheelchair, they should have better warranty and customer support.

I liked the easy ordering online. Loved the red color. I unfortunately don't like my mobility scooter purchase, The seat is to short from the back to front so I feel uncomfortable using it cause there's no support, The scooter doesn't come to a full stop when you release the handle, almost hit a child who ran across in front of me. The speed is awesome. The umbrella attachment and bottle holder are useless. Cover for scooter is ok, made with cheap materials. The weight of the scooter makes it impossible for me to load and unload on my own. Delivery service was by FedEx and they rolled the box like it was a toy. Reached out to Customer Service about warranty, they answered.

I purchased the Paiseec through the on-line retailer Mobility Scooters Direct. The Paiseec L5 is a great little scooter with many positive qualities that makes it a great scooter for many people. I really loved it. Unfortunately, it has several negative qualities that ultimately made it not the right scooter for me due to my physical disability, and I unfortunately had to return the scooter. Let’s start with the many positives. It is very light, looks great, and folding and unfolding is a simple one hand operation. It has great range and a neat battery set up with it in the seat making changing it simple. The top speed of 5 mph is real (I speedometer verified) and makes the scooter fun to drive but at top speed hold on with both hands! The seat is well made and feels ergonomic. The frame also really does have a shock absorbing function, the scooter does not feel much worse over the bumps than my other scooter (a Pride Victory Platinum) with it’s shock absorbers! It is an inexpensive scooter that is definitely not a cheap or even inexpensive feeling build. Now to the negatives. There are 2 design flaws. The first is just inconvenient. The emergency stop button is redundant, very easy to activate accidentally and does not add much stopping speed. Any benefit is probably outweighed by the time it takes to hit the button. If it is hit at the wrong time, it could be a bad situation. It requires turning the key off and on or using the NFC again to reset. Now to the really bad design flaw. When folded with the seat on (with battery especially), the scooter is badly over balanced and tips, falling easily towards the seat side at the slightest touch. This also makes it much harder to pull the scooter behind suitcase style. With the seat off, this issue goes away, so if one can transport the scooter with 2 hands it is no big deal. For myself with 4 back surgeries, I have a cane in my other hand and need a scooter that can help support my other hand when folded (I use a rollator at other times). It is a concern there is nothing about this on the website, but only in the manual does say very clearly only “strong” individuals should fold and pull with the seat on. I was still willing to keep the scooter, even with it breaking down once after about 2 weeks of owning. The scooter died and I received an E6 error that the electromagnetic brake must be set before driving. Meanwhile I had been driving on simple, flat road tarmac for 15 minutes before the error. This brings us to the main issue, and that is the company Paiseec itself. The company is in China, all communication is by email, all shipping is direct from China. There was no phone tech support. It took a day to receive the first response after the breakdown, the answer was rather insultingly along the lines of “there is a lever in the back called the electromagnetic brake that must be set correctly.” In all fairness, the second response from Paiseec was to replace the scooter. My final strike was how long it took to even ship the replacement. It was 11 days since the initial call following the breakdown, and they still had not shipped the replacement scooter. I still think this is a great travel scooter for the money. Even with all the issues, I would have kept it but with my physical disability, it is just not manageable when folded. For others, it is a scooter that I would recommend, keeping the issues with contacting the company in mind.

I like my wheelchair but it has some issues with corners and a lot of figuring out how to steer it when someone is pushing it.

I received an L5 scooter April 23, 2026. It looks wonderful and has many great features. However, it didn't open and close properly. I spoke with the sales person numerous times, learning that all support is done only by email. Then I exchanged a few weeks of emails with support, getting me nowhere. I learned that the directions are different from a video she sent me. But the scooter still had problems. I asked for a supervisor - no luck. So I wrote a 1 star review on Trustpilot. A supervisor responded right away, concerned about my review. We exchanged emails from May 10 to May 15 when she finally sent me a prepaid return label. She tried everything to convince me to let them replace it, etc. The product looks good, but the customer service by email is terrible. It shouldn't take a terrible review to get real attention.