Ellen R.
I have had trouble with the mechanism…
I have had trouble with the mechanism for folding and unfolding the scooter from the day it arrived, April 23. Support is not available by telephone. Email takes a day for a response and then another day after I email back. They do not seem to have a solution. All they do is send videos. Something is wrong with my scooter and I want to return it. I am waiting to hear the response. It would cost a fortune for me to pay for return. Apparently there is no one who is an English speaker who will talk to you about these problems. The number listed for support is the sales person, who I think is tired of talking to me over the last few weeks. I am frustrated and waiting to hear how to return the scooter and get a refund. The difficulties are continuing as of today, May 9, 2026.
Response from Paiseec MobilityMay 11, 2026
We sincerely apologize for the frustration and inconvenience you’ve experienced. Our team has already contacted you and will continue working with you to resolve the issue as quickly as possible. Thank you for your patience and feedback.


