Sadie S.
Outdated online/app services
Seriously PADI you charge an absolute fortune for everything from membership to courses and yet your websites/ apps are awful. PADI Club doesn't talk to Scuba earth, the app doesn't talk to PADI Club, all the websites are clunky and very dated. I can't get a new card without spending a fortune, even an electronic one costs an obscene amount and i can't seem to find my diver number or open water info on any app or website easily. If I could I would take my business elsewhere but the trouble is, once you've got us we're stuck with your substandard customer service tools.
Response from PADIJan 17, 2020
Dear Sadie, Thank you for providing this feedback; I'm sorry to hear that you've had a poor experience with our systems. PADI Club is still under development, and I would be happy to help resolve issues you're experiencing and/or to discuss your concerns further so that we can take them on board for future revisions. If you're interested in this, please could you contact me directly at [email protected] so that we can begin this process? Thank you again for your feedback, and for the opportunity to assist. Sincerely, Alex LeGrove PADI Customer Relations Support Team



