Sara V.
I'm trying to do the Advanced Open…
I'm trying to do the Advanced Open Water Diver ecourse but the content doesn't load. I have been trying for days and there's no change.

Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
PADI (padi.com) has 347 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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347 approved reviews, newest moderated first
Sara V.
I'm trying to do the Advanced Open Water Diver ecourse but the content doesn't load. I have been trying for days and there's no change.
Mrs K B.
Having completed sections of the course only ti discover they were not saved today I sat down to take the final assessment. I passed on 96 percent but again it didn’t save then said I had not me standard. I begrudgingly tried to retake only for the assessment to freeze and not allow me to go on. I have his had 4 attempts at a assessment I already passed snd can’t recomplete as the website is not working properly. My son was also doing his assessment today I’m another part of the country and had the sand issue. Not happy at all.
Response from PADIAug 12, 2021
Dear Mrs Brownhill, I am very sorry to hear that you are experiencing an issue with the Final Exam. I would love to help troubleshoot this on my end hopefully provide a resolution. If you are interested, would you mind contacting me directly at [email protected] and I would be happy to assist further? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
Yoh
50€ for an e card if you already have the plastic card ... should be free an updated with experience !
Response from PADIAug 12, 2021
Hello, I appreciate your taking the time to communicate with us regarding the PADI eCard. It is unfortunate that this product did not meet your expectations. Please know that purchasing and using the PADI eCard is completely optional. Your traditional plastic certification card is (and will remain) valid proof of your PADI certification worldwide. If you would like to discuss this with us please feel free to contact us at [email protected] and we would be happy to address your concerns regarding the cost of the eCard!
Louis
They charge roughly £40 to have the ‘digital’ version of your license. It’s a rip off. Use SSI instead of padi they aren’t going to tap you up for more money after you have qualified.
Response from PADIAug 4, 2021
Dear Louis, Thank you for contacting us and providing your feedback with regards to the certifications. I would love the opportunity to help address the issues you provided and to work on a resolution for you. If you are interested, please contact me directly at [email protected] and provide your direct contact information so I may get in contact with you ASAP. We apologize for any inconvenience and thank you for allowing us the opportunity to assist. Sincerely, Marjolein PADI Customer Relations Support Team
Anita
My experience with Sin City Scuba in Las Vegas has been wondeful. They provided the tools and patience to achieve my goals. While being very professional, Sin City also makes learning fun. Thank you to the whole staff.
Response from PADIJul 31, 2021
Hello Anita, Thank you so much for your feedback we are so glad to hear you had such a positive experience with them! If there is ever anything we can assist with on our end please don't hesitate to reach out to us at [email protected]!
Tonnes P.
Website keeps crashing over and over. I paid 185€ for this course, and it has disappointed me big time. Every 2 hours the website is down and I can’t continue my studies. Very, very poor service. I am sorry but its the truth
Response from PADIJul 22, 2021
Dear Tonnes . I am very sorry to hear that you are experiencing an issue with PADI.com site. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
Jeremy L.
the website sucks. had to do the exam 7 times because it kept crashing before question 30 out of 50 and then i had to restart it. after the 7th time, my instructor changed us to a paper based test instead.
Response from PADIJul 20, 2021
Dear Jeremy, I am very sorry to hear that you are experiencing an issue with the PADI site. I would really like the opportunity to help address your concerns and hopefully provide a resolution. If you are interested, would you mind contacting me directly at [email protected] and providing your direct contact information so I can reach out to assist? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, Hannah PADI Customer Relations Support Team
Oliver
Moin, habe kürzlich den Specialty „Deep Diver“ absolviert und erhalte lediglich die eCard für die App. Habe in der Tauchschule 40 € dafür bezahlt! OWD und AOWD habe ich als Karte und Deep in der App. Lässt sich nur kostenpflichtig zusammenbringen. Das finde ich echt daneben!
Response from PADIJul 21, 2021
Hallo Oliver, Vielen Dank für deine Feedback. Seit dem 15.04.2020 versendet PADI keine Plastikkarten mehr sondern neu brevetierte Taucher erhalten eine eCard. Wir verstehen, dass es bei Tauchern mit diversen Zertifizierungen vor diesem Datum daher jetzt zu einem Mix aus Plastikbrevet und eCard kommt. Gerne sind wir bereit dir bei der Umstellung auf eCards entgegen zu kommen. Setze dich doch bitte mit uns in Verbindung damit wir dir helfen können. Du kannst mich unter:[email protected] gerne kontaktieren. Liebe Grüße Stefanie