Pack Up + Go Reviews | Read Customer Reviews of packupgo.com

Pack Up + GoReviews of packupgo.com

4.7661 reviews
Activities & Tours
PO Box 3707, Pittsburgh, Pennsylvania

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Pack Up + Go

About Pack Up + Go

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: packupgo.com
Website: packupgo.com
Category: Activities & Tours
Location: Pittsburgh, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pack Up + Go reviews

661 approved reviews, newest moderated first

Taylor
May 30, 2025
This was a fantastic experience
This was a fantastic experience! The tours, museums, caffe suggestions, dinner reservations.. all of it.. SO GREAT! I would just want to tell other pack up and go explorers that we were not sure how much of our food was being covered so just expect that extra expense. Overall SO FUN and I will definitely be signing up again!
Response from Pack Up + GoMay 30, 2025
We're so glad you enjoyed Nashville! Isn't it just the most fun city for history + music?! Yes, that's definitely true regarding our traveler's food expense! Typically, if there is money left in your budget, we use those funds for trip “add-ons,” such as restaurant or rideshare gift cards. We recommend travelers chose a budget they're comfortable with, knowing that meals will, most likely, be an out-of-pocket cost. BUT! If we have extra room in your budget, we'll definitely throw in a gift card to your dining, but unfortunately, we can't guarantee it!
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Anne
May 29, 2025
Super-fun time was had by all
Super-fun time was had! We all enjoyed the tours and restaurants that the team selected. Your response time to our inquiries was always quick and efficient. One suggestion would be to ask if we would like early or late seating/dinner reservations. Ours were made each night at 5:30 or 6pm which we found too early, especially with our tours.
Response from Pack Up + GoMay 29, 2025
I'm so glad you had such a great time on your New Orleans girl's trip! We definitely strive to make sure our travelers are responded to clearly + quickly because surprise travel can be daunting! We want our travelers knowing there is a real person at the other end of the phone ready to help with whatever, to make you feel heard + that we have your back :) If you travel with us again, feel free to text or call or email us while you're on your trip if you'd like to switch your itinerary around. Dinner reservations are definitely something we can change last minute!
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Kathryn
May 29, 2025
Mother/daughter/sister trip
My sisters and I had a great time in our recent trip to San Diego!! The planning to free time ratio was great for hitting the highlights but still getting to explore. All of the restaurant reservations and recommendations were stellar!
Response from Pack Up + GoMay 31, 2025
Isn't San Diego just heaven?! We're so glad you had such a fun sister trip + that you could actually enjoy the moment instead of worrying about the planning aspect! We always put destination secrets, information, and curated recommendations inside our travelers surprise envelope so they can navigate their destination like a local! Where to next? :)
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Pam
May 28, 2025
Great getaway
My husband and I had never visited Ann Arbor Michigan before. The trip we received was a road trip with a destination stop in Toledo Ohio with a list of things to check out including museums! Everything was wonderful from the place we stayed, to a private hot tub, to a lavish dinner! No stress involved on our end. I do it over and over again
Response from Pack Up + GoMay 28, 2025
We love when the surprise destinations hit home! That's part of the fun of handing over the planning, you get to go somewhere you might not have thought! We're so glad you had a great time + can't wait to plan another getaway for you in the future!
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Heather
May 28, 2025
Pack Up + Go was amazing
Pack Up + Go was amazing! They did a great job making our girls trip so much fun. They responded to our questions quickly. Great at communication on packet material, reservations were way better than expected. The list of recommendations was spot on to our groups interest. So much fun! We will do it again!
Response from Pack Up + GoMay 28, 2025
Isn't Scottsdale just the best for a girls trip?! We're so glad you ladies had a great time, even with the hotel bumps along the way! We always do our best to be prompt with our communication, because we never want you to feel left in the dark or unheard while you're on your trip. We have your back from trip start to finish! We hope you girls made lasting memories + even longer lasting tans from your few days in AZ. I know it seems impossible, but our trip planners will be sure to top this trip next time you travel with us :) Should we make it an annual thing?!
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Kimberly
May 26, 2025
Sedona experience
Good weather. Disappointed in the resort as it was under construction. 3 of the five pools, spa and restaurants were closed. The rooms were nice. Would like to have been closer to the downtown area. We spent a lot of money on Ubers.
Response from Pack Up + GoMay 28, 2025
We're so sorry about the unexpected hotel construction, we know the hotel worked with us to offer you a slight refund but still not how we want to start your trips! We chose this accommodation in hopes to get you the common space you asked for, but definitely understand wanting to be closer to downtown! We appreciate your feedback!
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Cassie
May 23, 2025
These folks understood the assignment…
These folks understood the assignment and nailed it! They sent me to somewhere I had never heard of in a state I had never been to and I loved every minute of it! I had no idea that Ohio held some of the most beautiful scenery I've ever experienced. My absolute favorite part was not having to worry about making all of the bookings and researching the places to go. It was something I could keep off of my mind while dealing with life but also look forward to. I will definitely be booking again.
Response from Pack Up + GoMay 31, 2025
We love to hear it! Another traveler completely taken aback by the beauty of a destination you never would've thought to go to before :) That's the best part about surprise travel on our end, watching a traveler experience these destination gems for the first time! With that, we totally agree! Let us handle the planning part so you can just focus on experiencing everything! :) Thank you so much for letting us know about your experience!
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Bonnie T.
May 22, 2025
The Magical Mystery Trip
I didn't know what to expect, going into this experience, but I would absolutely do it again. Pack Up & Go's mystery plane trip was a delightful, no-stress way to take a vacation. They provided plenty of help and advice for exploring a really interesting new city that I never would have thought of for myself. The trip was a good mix of planned activities and ideas for how to spend our downtime. The staff were accessible and efficient when we needed to make changes.
Response from Pack Up + GoMay 22, 2025
We're so glad to hear you enjoyed your "magical mystery trip"! We think that's one of the best tag lines yet! We're happy to have taken the stress out of planning + left you with a chance to explore + relax!
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