We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
packupgo.com
Website
packupgo.com
Category
Activities & Tours
Location
Pittsburgh, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We had a great time on our trip. My recommendation is that you should make people feel like we got our money worth. We can see what was spent on hotel, uber, activities, and we have a good estimation on flights. In our case it felt like almost 40% of our budget went to pack up and go (our first trip was ~20%). I think you could do little things (like buy a drink at the theater or add a cheaper shorter experience to fill our day).
We have such a good time on these trips, will do another one!
Response from Pack Up + GoOct 20, 2026
Thank you so much for sharing your feedback with us! Our Pack Up + Go service fee is 25% + we'd be happy to send you a breakdown of your budget so you can see exactly where it was allocated!
NB
Nita B.
Surprise surprise surprise
The excursions, the transit was very convenient,
The weather reported was rain + 90 degrees. It was 90 degrees NO RAIN. Other than that we had a blast.
One excursion was conflicting with our dinner, so we chose the dinner,
Response from Pack Up + GoSep 17, 2026
We're glad you enjoyed your planned activities on your trip! Hopefully we can plan another getaway for you in the future!
KW
Kaylee & W.
Off to Philly!
We had such a wonderful time on our trip to Philadelphia! It was a great experience getting to explore the city, see the sights, and spend some quality time together. There were so many memorable parts of the trip, and the spa was definitely one of our favorite experiences.
The B&B was lovely, clean, comfortable, and had a lot of charm. We did quite a bit of walking, and gave us a chance to see more of the city along the way.
Overall, we really enjoyed Philadelphia and are so glad we took the trip. We appreciated how easy the planning process was and all of the help we received throughout the trip. It was a fun and memorable getaway to celebrate my mom for her Birthday, and we’re grateful for the experience!
Response from Pack Up + GoSep 3, 2026
Thanks for taking your trip with us for your mom's birthday! We are so happy it was a fun experience for both of you!
SE
SES
Having options and ideas for the…
Having options and ideas for the weekend really saved us when I was struck ill and could not participate in the special activity for the day. The agents I worked with to return early were prompt, kind, and incredibly professional.
Response from Pack Up + GoJul 31, 2026
We love to hear this! Our 24/7 customer support team is always one call/text/email away to make sure you have the best experience possible on your trip with us. We always want to ensure our travelers feel supported + heard during their trip. If you want to change your itinerary or return home early for any reason, they'll be there to discuss your options! Isn't having a list of vetted restaurants and activities such a life saver when you're in a new destination?! No need to get lost in endless Google recommendations, we have you covered so you can navigate your new city like a local!
TE
Terrance
We had a great experience overall
We had a great experience overall. From the location to the restaurant choices and the events planned. The only reason for a 4 star is due to the recommendations being very far away. We really looked forward to hiking but upon looking up recommended locations discovered they were 1.5 hours away which we didn’t have time to travel there and back for. Having estimated time on our packet would have been great
Response from Pack Up + GoJul 23, 2026
Thanks so much for the review on your trip! We are so glad you had a great time! We will definitely take that feedback into account about the estimated time to recommended spots.
MS
Mary & S.
Colorado Springs Birthday trip
We really enjoyed our surprise trip to Colorado Springs, CO. The scheduled German birthday dinner was unique and delicious. The cog rail trip to Pike’s Peak was informative and enjoyable, and the view from the front seats was amazing! Our History and Food Tour was really interesting, and very tasty. We found several adventures from the recommendation list provided. Our personal research found the Garden of the Gods e-bike adventure which was a great addition. We plan to use Pack Up + Go again.
Response from Pack Up + GoJun 21, 2026
We are thrilled to hear you had a fun birthday trip to Colorado Springs! We look forward to planning another fun trip for you!
MT
Marianne T.
Had a wonderful time
Had a wonderful time. Got to look at some beautiful homes. Lots of information about the surrounding area through the guides = very informative,likeable people. Lots of activities. Loved the restaurants but we canceled some of the dinners due to times booked. Husband couldn't shake work schedule wakeup time. Beautiful drive as well. One draw back was the nightly planes over head.
Response from Pack Up + GoJun 20, 2026
We're so glad you had a wonderful time on your trip with us! Hopefully next time, you two can fully unwind + enjoy yourselves that much more.
HE
Heather
Pros and Cons of Portland, ME
Pros: Easiest trip I've ever "planned" for. The company is wonderful at communicating before and during the trip, and were very thoughtful in using our preferences for planning activities. I also appreciated that dinner reservations were made but we were not locked into them, as long as we let the restaurants know in advanced. It was also very thoughtful that we were given our flight location and time a bit earlier than usual, since our "home" airport is 3 hours away, and the flight out was very early in the morning.
Cons: Mostly inconveniences and a couple minor issues of miscommunication, but no major cons. Firstly, our return flight was crazy early (6 AM), due to a misinterpretation of when I wanted to return "home." There was also an instance where we were told the wrong meet-up location for a tour, and we kept playing phone tag with Pack Up and Go and the tour company (but worked it out). Our hotel was lovely--aesthetically pleasing, convenient location, and I appreciated that it wasn't a cookie-cutter design, but for such a long stay, a hot tub or some other amenities would have been nice. We also ended up canceling most of the dinner reservations, either because the menus didn't appeal or because they were not conveniently located to us or to anything else of interest. Very few of them seemed to highlight what the region was known for. Lastly, the location (Portland, Maine) was a lovely surprise, but said location during early May was not really conducive to an 8-day trip. There's not a whole lot to do or see outside of the Old Port and Arts District, especially not before Memorial Day (nor is anything outside those areas easy to get to by foot or reliable public transport, though we did have an Uber credit). People kept mentioning how "walkable" downtown Portland is, but it's actually quite hilly, and many of the roads are uneven and paved with bricks or cobble stones.
I would recommend using this company, and may use it again, myself, but would probably "cheat" and open the envelope a few days early so I could be a bit more prepared.
Response from Pack Up + GoJun 13, 2026
We're glad to hear you enjoyed Portland even with the little bumps along the way! We definitely pride ourselves on our 24/7 communication with our travelers, before, during, and after their trip so I'm happy to hear you felt heard + supported while on your trip with us. Our trip planners try to make dinner reservations for our travelers based on their interests, but you always have the freedom to change them! We want to make sure our travelers feel guided but not locked into an itinerary if they want to make changes! I'm sorry to hear that you were disappointed with your flight time. We typically stray away from early flights for our travelers and only book if we've been in discussion with the traveler based on their departure day schedule. It seems like there was some miscommunication here. If you travel with us again in the future, always feel free to let us know what you're thinking via email, phone, or text! While we definitely want to maintain the element of surprise, we're more than flexible to hear your thoughts + expectations!