Pack Up + Go Reviews | Read Customer Reviews of packupgo.com

Pack Up + GoReviews of packupgo.com

4.7661 reviews
Activities & Tours
PO Box 3707, Pittsburgh, Pennsylvania

Call Directions Website

Pack Up + Go

About Pack Up + Go

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: packupgo.com
Website: packupgo.com
Category: Activities & Tours
Location: Pittsburgh, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Activities & Tours, Pennsylvania

Pack Up + Go reviews

661 approved reviews, newest moderated first

Allison S.
Apr 26, 2025
Outstanding customer service
Outstanding customer service. Provided communicated quick, very helpful. Planned accommodations were exceptional, activities booked were fabulous. We loved every minute! Would 100% do again.
Response from Pack Up + GoApr 26, 2025
It so amazing to hear you felt supported during your trip by our wonderful customer service team! :) We may be biased but we love our 24/7 Travel Support Coordinators! We never want our travelers to feel out of the loop while on their trip and they make communication easy + stress free. It looks like your Trip Planner hit the nail on the head with your pre-planned activities as well! So the only question now is, where will we send you next?!
Report
Deontae
Apr 25, 2025
Great experience
Great experience. Prime location for hotel in the middle of everything. Went with most of the recommendations while also exploring on own. Overall I would book again.
Response from Pack Up + GoApr 25, 2025
We're so glad you had a great time in Austin! While we always planned at least 1 pre-planned activity, our trip planners always include curated recommendations for you to try during your down time! Just in case you wanted to explore more in your destination + get around like a local :) With that, you are always know your accommodation will be centrally located in the heart of your destination so you have access to everything your city has to offer at your fingertips! So this time Austin...next time...where to? :)
Report
Stephanie
Apr 24, 2025
Incredible Experience, 10/10
Pack Up And Go totally understood the assignment! We snuck away for a romantic, kid-free weekend, and we were booked in perfect accommodations (an adults-only bed and breakfast in a mansion from 1868) and charming activities (private horse-drawn carriage tour of the historic district). The best part was not worrying about anything other than what color lipstick would go best with the new outfit I bought for the trip. Pack up and Go took care of everything, and it was so nice to sit back and RELAX on a vacation for a change!
Response from Pack Up + GoApr 25, 2025
We love our kids but sometimes it's nice to just be around adults for the weekend, right?! We're so glad you loved Savannah + all it has to offer! It's such a charming little town + it fit perfectly to your pre-trip survey preferences. It sounds like your trip planner hit the nail on the head with all your activities as well! Our goal is to take the stress off of planning so you can enjoy the moments that matter! Where will we send you next? And more importantly, what lipstick shade will match it perfectly? :)
Report
Terri
Apr 22, 2025
Great for travelers with decision…
Great for travelers with decision fatigue who are game for an adventure. I've done a couple of road trips with Pack Up + Go. This was my first flight trip and it was just a wonderful.
Response from Pack Up + GoApr 23, 2025
Trying to decide on every detail while planning a trip can be so frustrating and overwhelming! Leave the logistics to us + you can focus on the important part of traveling, making meaningful memories + enjoying the moment! We're so glad that you plane trip went off with a hitch + lived up to your road trip with us :) As a veteran repeat traveler, next time you'll have to try an outdoors trip! Where should we send you next?!
Report
Pamela G S.
Apr 21, 2025
A Special Week
Everyone seemed to know this was our 50 anniversary. They went out of their way to make it special. From a sign frosted with happy anniversary with 5 chocolate hand dipped strawberries 🍓, to a pastor announcing a couple who came in from Chicago just to celebrate their 50 wedding anniversary with them. 😊
Response from Pack Up + GoApr 21, 2025
We LOVED helping you celebrate your 50th anniversary! We're so glad it was a special trip, and we hope to help you celebrate future anniversaries as well! :)
Report
Christine Bach H.
Apr 18, 2025
A Once in a Lifetime trip…
The most amazing surprise trip my husband and I could have had! Palm Beach,private cruise, restraunts and even a couples massage. They got it ALL perfect. Thank you for an unforgettable birthday celebration.
Response from Pack Up + GoApr 20, 2025
WOW, Christine! Thank you for this glowing review! We're so glad you + your husband had an amazing time on your trip. Our team is thankful we were able to make that birthday celebration such a great time. We hope to plan another trip for you some time!
Report
Lindsey
Apr 16, 2025
Birthday Trip to Savannah
Our surprise trip to Savannah, GA was perfect from the flights that were exactly in the timeframes we requested to the beautiful hotel on the river, to the excellent dining recommendations! Everything was perfect, the team at Pack Up + Go was available for any issues that arose, and they put so much time and attention into every detail! Right down to leaving birthday cupcakes and the Sip n Shop excursion! We will absolutely be booking another trip in the future!
Response from Pack Up + GoApr 16, 2025
The cupcakes were a sweet touch :) We always try to make our travelers feel special, especially if they're traveling for an occasion! Champagne in the room, or candles at a restaurant reservation are the little touches we love throwing in, if we can, to make the trip that much more memorable + personal! Can you tell everyone who works here is type A? :)
Report
Elaine Z.
Apr 16, 2025
We loved Chicago!
Pack Up + Go exceeded our expectations of our surprise trip to Chicago! It allowed us not to worry about booking a trip but the anticipation of not knowing where you are going is the exciting part! We ate at some fantastic restaurants, walked miles around the city and the accommodations were fancy! We loved every minute of our trip! We even meet another couple who used Pack Up + Go who sat next to us at a comedy show! Looking forward to using them again and again.
Response from Pack Up + GoApr 25, 2025
We couldn't be happier to hear this! Wow! While we'll take most of the credit ;) We can't take ALL the credit because Chicago is a pretty amazing city with so much to offer. Also, how funny you met another Pack Up + Go couple, and at a comedy show! The irony of it all is too much to make up! Small world huh?! You explored a new city + made new friends along the way! Maybe we should start a Pack Up + Go buddy trip option for travelers who want to travel together :)
Report