PacklaneReviews of packlane.com

Custom branded box is exceptional. We had a small amount of damaged boxes after fulfillment. Packlane answered my emails immediately and addressed our concerns. Customer Service was outstanding.

Response time was really quick, and revisions to the proof were done promptly and exactly as requested. So far, it's been a positive experience!

Great customer service! they are super to work with and go above and beyond for their customers.

The first time I ordered everything was fine but the second order was completely messed up. I added one item to my original box and they totally messed it up. There was image doubling and plain white flaps with grease splotches. There is no way to reach them via phone. It took several days for anyone to respond to an email and now it’s been nearly two weeks and still I haven’t been refunded and a replacement order hasn’t been sent to me. I had to open a case on PayPal. And the whole experience has been excruciating especially since I need product Boxes.

Jeanna was very helpful - I had multiple issues with the graphics (our fault, not packlanes) and she was very attentive and helped us resolve the matter quickly. Great experience!

This was my first time using Packlane and my first time ever designing custom packaging. Jeanne and Brandy were AMAZING! I was having issues with image quality and they walked me through how to resolve the issues step by step and continued until we got it right. Starting a new business, especially your first time is challenging and they made one important part of the process smooth for me! Thanks again! 😃

I loved how we had great communication for an easy transaction and to avoid errors once project was printed. I would work with you guys again!

In short, the printing done on our 150 custom mailers was so blurry I thought I was going blind. I should also mention the quality is terrible - the box would likely get torn to shreds on the back of a UPS truck. Completely impossible to reach anyone to rectify the order. Makes sense why they don't send proofs! It's a scam hidden behind pleasing DTC branding. I'm stuck with $500 in useless boxes.