PackageHopper by MyUSReviews of packagehopper.myus.com

I sent a package through Australia,by printing from my computer and paid your charge of $45. I just got a bill from FedEx for that posting for $198.You have gotten paid but FedEx saysyouhave no account with them, therefore they are charging me a ridiculous amount of money for an envelope weighing less than than1lb.andmeasuring7 inches by 11 inches.your. Ompany

Total fraud. When you get the bill from FedEx, tell them it was fraud, you already paid and refuse to pay anything additional. -CTH Ps. The reply from them is a lie too. They opened an unauthorized FedEx account in my name. Don't trust these fools.

SCAM!!! I wonder why they are still able to do business online? Paid over $60 to send a package to Caribbean but received over $300 bill from FedEx. I wonder how much money they were able to get from their customer and they did not even pay it to the Shipping company. Why no government authority looking into this?

My experience financially with this company was horrible. I paid 118.00 for a package that only cost 30.00. This company paid FedEx 30.42 and kept the remaining balance of 118. They claim they do not give refunds. Very sad. I tried reaching them and you cannot talk with anyone. I've sent several emails and no response.

Please do not use this service under any circumstances! By shipping with their label, your package will be demoted in the delivery queue (either neglected or postponed) because FedEx can see you used a third party, rather than purchasing the services directly through them. You are much better off sending packages via USPS; it's slightly more expensive, but you get security, information, accurate tracking, and -- your package is handled with the same care and expediency as all other packages. That is, your package is "equal" in the eyes of the carrier, and based strictly off of the chronology of when you sent the package to begin with. My package was posted 12/15/2021 from California, US to North Ireland with an ETA of 12/22/2021 postponed to 12/23/2021 (which is correctly within their advertised 3-5 business days); after flying through customs without any issues, it was lost for three weeks... and then finally delivered on 01/13/2022 -- nearly one month after my posting. Packages that went through FedEx directly, or even through USPS, did NOT experience any such delays. An overnighted shipment to Moscow via express was there the very next day. COVID-19 is not to blame, because clearly many other packages are able to arrive during the advertised timeframe, during the exact same winter season :) Please refer to the first paragraph for the true reason for the delay. The only front-facing customer representative who appears to work for PackageHopper is a person named "Cheeny", who does not actually read your emails (unsure if it's just not wanting to do an annoying job of having to be a customer rep, or if it's actually incompetence?) and will regurgitate pre-written assurances from a script, even if said responses do not match as an appropriate reply from what you tried to explain / the context of the situation. This is typical of all customer service that is outsourced, and not in-house. The company does not even do the basic minimum investigation of entering in your tracking number into the native carrier's website. While Cheeny was still promising the delivery would be "expedited" today, I was able to already see the package was delivered -- simply from the public FedEx website available to everyone, freely. It makes me very curious why a company would promote itself as having an inside track to the carrier (implying their longterm relationship with major carriers gives them an advantage both in prices AND information) yet... the information they get is far less accurate than the customer themselves directly contacting the host carrier...?? Again, unsure if it's incompetence, or just laziness. When I contacted Cheeny for a refund via chat, they disconnected on me 🤣 Guess I hit a nerve :) At this point I won't even complain about rude service; after all, Cheeny never gave indication they cared, so my expectations were laid right away. Why would they? It's not their problem! It's not their package that got lost, banged up, torn through, and delayed by about a month! Who cares, right? Please save yourself trouble and do not go through this third party shipping company. It was my very first experience with them and I deeply regretted my decision. At least I have emerged a bit more knowledgeable about how these things work, and I hope to warn others.

I shipped a package to my nephew in UK through packageHopper. Chose Fedex priority service. This was a gift but they provided me with a wrong form as commercial and that I was exporting the items. Now my package is stuck in customs and they want their duties and taxes. I got in touch with packagehopper several times yesterday and their customer service is the poorest I had come across. I was able to chat with 3 different people and they showed no interest in my issue and took no responsibility for sending me a wrong form but point blank told me that once its shipped its my responsibility. I wish I had not used this service and gone to USPS at least my package was going to make it there without all this hassle. They definitely look like a scam to me now otherwise the shipping costs would not have been this inexpensive.

Paid on 17 November to ship a package from US to New Zealand using their 3-5 business day option. Recipient received a text the same day showing planned delivery for 29 November - longer than the 3-5 days expected, but I didn't argue as I just wanted it there before Christmas. By 6th December it had still not arrived so I went on chat with PackageHopper and was told by the agent that they would follow up with Fedex to find out what the delay is and I would be emailed within 48 hours by PackagHopper. Waited 4 business days and no email so went back on line today (December 11) to follow up again. Agent said they haven't got any more information from Fedex and then started telling me the 3-5 business days is 'only an estimate and they can't control what the carrier does. So basically they take the money for a 3-5 day shipping speed but then take zero responsibility for any delays or anything that happens after that. I have been patient and waited for 17 business days for my 3-5 day delivery. When I asked the agent where on their website it states these are only 'estimated shipping speeds' he said 'it doesn't - since they use lots of different carriers'. Sorry, but that is not acceptable. Planning a charge back on my credit card now, having asked politely for a refund so that I can re-purchase the gift and send it via another carrier in the hopes of getting it there for Christmas. The overall lack of care and concern from both agents has been crazy - worst customer service in a long time from any company and I would definitely not use again. **Edit: Several hours after posting this review I received an email from PackageHopper, the agent I was on chat with this morning, simply saying he'd had an update from Fedex which stated they are looking into it but don't have any other information yet. This is interesting, since as soon as I ended my chat with PackageHopper this morning, I decided to contact Fedex myself and spoke to someone who was able to explain both the reason for the delay and give me an updated expected delivery date, all within 5 minutes - something that it appears PackageHopper is unable to do. **Edit on December 14, 2021: My package was finally delivered almost 4 weeks after posting (19 business days), despite their website quoting 3-5 business days for my destination. Strangely, I keep getting 'updates' from PackageHopper by email, today's being that the package was delivered (I got that information 24 hours ago from Fedex directly).