Christopher “Krunky” M.
Krunky5079 needs verifying
I wonder if I can change the Stars later (Especially if you guys end up helping me resolve this I will give you five stars because your casino deserves a five-star experience if you pay out ndb winners) since this casino would have more stars if the verifying team or the account management team would get back to me on whether or not my documents are eligible to be verified but see you can't do the verification deposit till you have your wagered balance in the withdrawal area. However you can't put the wagered balance into the withdrawal area till your account is verified and the wager balance is submitted. See how this could be a conflict of the interest. Very conflicting, if I get no response to this or any action whatsoever because I've been waiting years for a reply to either go up or down on my star review based on how you guys resolve this issue. If this bug isn't cleared up, that would mean it's intentional, if it's intentional you guys should be red flagged because of the casino pyramid scheme that you guys are running if you don't allow no deposit bonus winners to withdrawal. I got the verification deposit money, I have all my documents together, and yet I still cannot get a response to you guys so that I can follow through on this withdrawal I have used just about every other RTG casino and or anything LCB.org or chipy.com supplies because just about every other casino especially the RTG instant Cash out casinos such as brango extreme yabby limitless all paid out and they all have the same rules and regulations or terms and conditions however it's possible this casino directly or indirectly caused issues with free play winners Please get back to me Pacific spins Sincerely, CJ P.S. a friend of mine also encountered the same issue as me it didn't make sense to them so they ended up playing all their balance but as soon as they concluded their balance that they won they got an email the next day saying that their account was verified but there's no balance to withdrawal from so please don't tell me that you guys are just waiting for me to waste my winnings
Response from PacificspinsSep 22, 2025
Hi Christopher, Hope you are well and safe, Thank you for taking the time to share your feedback and login information with us! After reviewing the account with the provided login information, we found that you played with the free spins promotion but have not yet completed the wagering requirements for your free bonus. The rules for your bonus were: 50 Free Spins on 5 Wishes Wagering: 25x Max Cashout: $50 Allowed Games: Non-progressive slots (777 excluded) Max Bet per Hand: No limit Only one payout available from the coupon Other General Terms apply During the wagering requirements, your balance dropped below $1 (to $0.78), and the system recognized that you lost your bonus. However, you were able to continue playing and attempt to complete the wagering requirements, which you did, but you still need to wager $182.50 more to fully meet the requirements. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided. In the meantime, the banking department has reviewed your documents and verified your account. Please log in and continue your play. Thank you for your understanding, and good luck! Kind Regards Daniel Moore Pacificspins Casino Management