PacificspinsReviews of pacificspins.com

Response from PacificspinsDec 9, 2025

Hi ga con, Hope you are well and safe, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your recent experience, and we appreciate the opportunity to address your concerns. Transparency and cooperation are key in every part of our lives. Since you did not provide us with your login information, we can't check your account and give a precise answer for your situation. We are always trying to improve ourselves, and we understand that you are not satisfied playing at our casino for various personal reasons, but not giving us a chance to properly address your comment here seems a little unfair. Thank you for your understanding! Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsNov 12, 2025

Hi Dee, I hope you're doing well and staying safe. Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint. Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns. If you're willing to provide your login information with us, we'd be more than happy to assist you further. Thank you for your understanding and patience. Please don't hesitate to reach out if you have any questions or concerns. Kind Regards Daniel Moore Pacificspins Casino Management

Response from PacificspinsOct 17, 2025

Hi Brian, Hope you are well and safe, Reviewing your account, we found that your account has been deactivated, by our banking and anti-fraud team due to provided photoshopped documents. According to the Casino rules, all requested documents needs to be valid. If you provide false documents we reserve the right to cancel payout and lock the account. https://pacificspins.com/terms-and-conditions 5.1. Establishing a User Account e. Pacific Spins reserves the right to request copies of your identity, address, credit card copies, an approved signed purchase history, and/or other appropriate documentation when making credit withdrawals, in order to ensure fast payout, prevent fraud, and safeguard all financial transactions. If you fail to provide the requested documentation within 4 weeks or submit fraudulent documentation, we reserve the right to cancel the payout and/or close or lock your User Account. We may subsequently ask for these copies at random to ensure the security of your account. You can sand the new documents to our banking team. If you pass the verification process and don`t have other violations, your winnings will be credited back to your account. Thank you for your understanding! Kind Regards Daniel Moore Pacificspins Casino Management