Brandy
Trash I am so disappointed I used a no…
Trash I am so disappointed I used a no deposit bonus code played the free spins won so much played the play thru and was at over $200 and when it was all said n done was left with $50 my real money they remainder of the play thru n them taking another almost $200 leaving me $50 cool that's mine right bonus spins completed n done so I was gonna cash out the $50 but my verification photos were to blurry or something was off whatever the case I sent like 5+ photos n got frustrated n decided imma play a bit it's my money my winnings... So I hit a grand $1000 played a little more got up to $1296 wanted to cash out verified my identity all that all the while it's saying real balance not play thru not bonus like it did the first time during the free spins winning this time it was real money the whole way so I do the withdrawal for $1200 leaving me $96 to play still lets me add the bit coin address which the first time it did none of this it automatically dropped to $50 when the play thru was completed n now I log in it says $50 I message the chat n this ass is telling me it's the bonus I only get $50 because I didn't drop below $1 prior to hitting the grand that the bonus coupon doesn't end til I drop under $1 if that isn't the biggest scam I ever heard in my life if they don't correct this and honor my cash out n pay me the money I rightfully won this casino is a straight rip off stealing all of our winnings over n over again that's fraud theft or something I'm sure this is wrong on so many levels I followed all they play thru n they took my money twice! That's like going to the casino getting some Freeplay n playing the play thru n then being able to cash out the remainder then taking it to another game hitting a grand then the casino tells u no u can't collect that we're gonna keep it cuz u won that money off Freeplay... Hahaha no it don't work like that once u honor the terms off the play thru and get cashed out ur real money it's to be honored as such! I will report on every forum the gaming commission and post on every social media that this casino is a scam unless this situation is rectified and honored the way it should be and my winnings are paid to me period... *Update* so after 2 chat sessions in which each representative had different terms per the casino bonus terms n conditions I still got nowhere the 2nd guy Kyle said that I needed to cash out my winnings from the bonus spins n then redeposited n it would've ended the coupon how ridiculous is that having to pay fees n what not converting to bitcoin n just the hassell of it just to play ugh so even when I tried to cash out the $50 remaining I was left I couldn't even do that there's a deposit verification process as well u gotta deposit $10 to verify what kinda crap is that what if u don't have $10 to send what then?! Haha nothing ur burnt it's just one hoop after another excuse after excuse for them not to have to pay out... Needless to say after every excuse I still got $0 n the best part is when they don't like what ur saying they just close the chat how rude! So in conclusion I am totally convinced pacific spins is a 100% scam the took all my money n kept it making one excuse after another with no intention of rectifying the problem with a bunch of excuses n rude behavior I can not believe how messed up this situation is and a response to there crap response.. U ARE SCAMMERS AND I WILL CONTINUE TO LET PPL KNO UR SORRY ASS TERMS ARE A EASY OUT FOR U TO BE DIRTBAG THIEVES U KEEP TAKING PEOPLES WINNINGS THATS WHY EVERY REVIEW FOR UR CASINO IS A SCAM..
Response from PacificspinsOct 2, 2024
Hi Brandy, Hope you are well and safe, Thank you for providing your login information! Upon reviewing your account, we found that you played with the welcome free bonus ND175K on 9/15/2024 at 20:21:46 (Casino time). The rules for your bonus were: - Value: 175 Free Spins on T-Rex Wild Attack - Wagering: x30 - Max cash out: $50 - Allowed games: Non-Progressive Slots (excluding 777) - No multiple accounts allowed After completing the wagering requirements, the system removed any amount exceeding the maximum cashout limit ($159.44 in your case), leaving $50 in your balance. https://pacificspins.com/terms-and-conditions 7.5. Standard Free Spin Coupon Guidelines c. Once your wagering requirements are met, any excess beyond your maximum cashout limit will automatically be deducted from your account. Your account was verified on 9/30/2024 at 5:09:49 AM after we received the correct documents. During the verification process, you played again with the remaining $50, made winnings of $1,296.58, and requested a withdrawal of $1,200.00 on 9/30/2024 at 16:32:50 (Casino time). However, your withdrawal request was rejected because the maximum cashout limit was $50 for this bonus. As a result, the remaining $1,246.58 in winnings were removed in accordance with the max cashout rule. Please note that the rules of the bonus remain in effect until a payout is processed or a new action is initiated. https://pacificspins.com/terms-and-conditions 7.1. General Bonus and Promotion Rules v. Once a bonus is claimed, its terms become immediately effective and remain so until a new deposit or bonus is processed, and after the bonus has been cleared from your balance. This also applies if your playable balance falls below $1, or if you deposit on top of your existing bonus balance. Any violations of the terms may result in all winnings being voided. Additionally, our system provided a pop-up message informing you that the rules for your bonus were still active. You would not have been able to continue playing without agreeing to those terms. This means that when you begin playing with a bonus or deposit, the terms for that bonus, or the general rules, remain active until a new action is initiated. The $50 winnings remained in your balance, and you were required to make a verification deposit to withdraw the winnings from your welcome free bonus. https://pacificspins.com/terms-and-conditions 6.2. Withdrawing from your User Account i. Upon requesting a withdrawal from a non-deposit bonus, a verification deposit is required, if the customer hasn't made a prior deposit. As we can see, you never made the required verification deposit and, in the meantime, you continued playing and lost the $50 balance. Thank you for your understanding and cooperation! Kind Regards Daniel Moore Casino Pacificspins Management



