Sam M.
A quick follow-up
A quick follow up to my previous review. The customer representative that replied to my first review made it seems like my issues would be taken care of by simply sending an email. Don't even waste your time with these people. I've done sent a dozen emails concerning my account and my $200 withdrawal request. Needless to Say, I have yet to recieve a single response. I made another account so I could chat with them. I'm told I would not recieve a response and my emails would be ignored until the banking department emails me then the chat is closed. That was several days ago. This casino has the worse customer service that I've ever experienced. STAY AWAY FRIN THIS PLACE! ** RESPONSE ** i have not deposited on both accounts. I emailed explaing why I had to create a second account but I know I didn't deposit on the first one, You just don't want to pay your winners. Why was this not a problem whenever I was making deposits? Crooks! You should have addressed this then instead of taking my money knowing you wasn't going to pay me. This casino is dishonest and is out to steal your money. You should return my deposits at least, but you won't. Also, why is two accounts such an issue with you? Oh, right, you track what when someone is winning or not and make adjustments to their accounts...
Response from PacificspinsAug 13, 2024
Hi Sam, Hope you are well and safe, Thank you for sharing your login information with us! Using your personal information, we found that you have more than one account at our Casino. On both accounts, you deposited and played. According to the Casino rules, only one account is allowed per person. https://pacificspins.com/terms-and-conditions 5.1. Establishing a User Account b. Only one User Account per player is permitted. If multiple accounts are discovered, all winnings will be voided. If more than one User Account is created, Pacific Spins may close all accounts, and any bonuses and winnings may be declared void. Upon your withdrawal request, the payments manager rejected the withdrawal and requested account verification due to suspicions of multiple accounts. Per Casino policy, your account was deactivated until the verification process was completed. You were informed that you needed to verify your account due to the reasons mentioned above. After the banking department checked the provided documents, we cleared our suspicions and can now say with 100% certainty that you have 2 accounts at our Casino, which is not allowed per the Casino rules. Unfortunately, we didn’t have any other choice but to close the other account and remove all winnings from the account for which you provided login information. You were playing on both accounts simultaneously. All winnings from the account that we left active (the account for which you provided login information) were removed according to the Casino rules, and the deposit amount was returned to your balance as an exception, so you can start playing again and try to win. Also, the active account is fully verified now, and if you make any winnings, you will be able to withdraw instantly. Thank you for your understanding and cooperation! Kind Regards Daniel Moore Casino Pacificspins Management



