They stole 185 bucks said they sent it back to me and I have the records to show they didn't and now I have shit coming out of my account that wasn't done by me. Piece of shit thieves I will be calling the bank to get my money back and the better business bureau
Response from PacificspinsDec 20, 2024
Hi Mike,
We are sorry to hear about your experience and take your concerns seriously. Please provide your username or email associated with your account so we can investigate this matter thoroughly.
Our goal is to resolve this for you promptly, and we appreciate your cooperation.
Kind Regards,
James
PacificSpins Casino
MS
Mark S.
Disappointed, not surprised.
As it seems to be the trend here, I've also been trying to verify my account for the last week now, as to cash out my measly $50 bonus. Sent in the required documents, and yes I double checked them to make sure they were clear and in sharp focus. Miraculously made it through a super high playthrough requirement, knew they would take the remainder of my winnings off the top as stated in the terms, and expected the verification process to take possibly even up to a day or two. I guess I was under the impression "instant withdrawal" meant a little sooner than weeks. I fully expect to be brushed off and given some conjured up reason I'm in violation of some rule that they invent solely for this purpose and most likely never see the $50 that I have now wasted ENTIRELY too much time pursuing. THIS IS BAD, BAD BUSINESS, PACIFIC SPINS. You have people like myself who most likely would sink substantial amounts of money into your platform if only you knew the meaning of customer care. Gaslighting and rude/no customer service, dishonest advertising, and wasting your customers/potential customers time is NOT the way to run a successful company. Since you obviously don't know. If by some miracle you read this and by some divine intervention I actually receive my $50 that I most certainly won fair and square, I will return here and write a retraction of this review and give you the praise you would most undoubtedly deserve. Prove me wrong, Pacific Spins.
Update
The more I think about it, the more I believe my next step is going to be reporting to the Better Business Bureau and Attorney General if I don't hear anything back from them by today, because this is so just so sad and ridiculous. There's so many people this has happened to and no legitimate business conducts theirselves in this manner. Why should I think that my account will be any different than anybody else's and they won't find an excuse not to pay me? If I could even reach a live agent somehow either via chat or telephone or something I would not go to the links of reporting them but as of now, without even being able to contact any representative of the company directly, (not talking about the mass produced scripted emails or the bots on the "live" chat) I don't feel like I have a choice as a consumer. Do not, I repeat DO NOT spend a dime on this fraudulent, shady, predatory chickenhawk of a business. These people should be ashamed of themselves. People are out here struggling with the economy in the worst condition it's been in in decades, and instead of being appreciative or proud that folks are choosing to spend their hard-earned money with them, these crooks simply take it for granted, take advantage, and straight up steal from their own customers. They falsely advertise, they use bad business practices, and then, in order to dodge accountability for all this flat out criminal behavior, it's constructed so that you can't even reach an actual person-not a live representative of any kind. I'm done. I'm reporting them today if I don't get a response by 3:30. And I don't expect I will.
Response from PacificspinsDec 20, 2024
Hi Mark,
We sincerely apologize for any frustration you’ve experienced and appreciate you bringing this to our attention. To assist you promptly, could you please provide your username or email associated with your account? This will allow us to review your verification and withdrawal status thoroughly.
We are committed to resolving this matter and ensuring a smoother experience moving forward. Thank you for your patience.
Kind Regards,
James
PacificSpins Casino
JW
Jessica W.
Not fair gaming
Aays fair gaming but it really isn't. Yes will give you $100 free coins. So you can waste hours winning money. You have to play over 1400 to even be able to withdrawl whatever money you won. Then when you get the 1400 to 0 it takes allllll your winning away but $50. Oh and make sure you don't play and lose money, because if you don't have the $50 I. Your account you can't withdrawal it then either. WASTE OF MY TIME! DO NOT RECOMMEND!!!
Response from PacificspinsDec 17, 2024
Hi Jessica,
Hope you are well.
Based on your review, it appears that you were playing with one of our welcome bonuses, which comes with a maximum cashout limit. As outlined in our General Terms and Conditions:
https://pacificspins.com/terms-and-conditions
Upon meeting your wagering requirements, any remaining balance exceeding your maximum cashout limit will be automatically removed from your account.
Please note that the terms of the promotion were available for review throughout your gameplay.
If you need further clarification, feel free to contact us at [email protected]. We’ll be happy to assist you.
Kind Regards,
James
PacificSpins Casino
AB
Adams B L.
I've been trying for 7 hrs to get my…
I've been trying for 7 hrs to get my withdrawal of 50 from free spins. I had a extremely high playthrough and still managed to have enough to cash out. What bothers me most is that I'm a depositing customer. I received an email from them the first time I tried to withdraw last month saying that I had multiple accounts which I proved I didn't. I lost over 400$ then due to that convention story. Now I can't even withdraw 50 from the free spins. This is ridiculous. Ironically there's a processor error but on the main website it says they're processing withdrawals in under 10 mins.
Response from PacificspinsNov 7, 2024
Hi Adams,
I hope you're doing well and staying safe.
Unfortunately, we haven't received the requested login information, which means we're unable to access your account and provide a thorough response to your complaint.
Looking into your account would help us gather more information about the issue you mentioned. However, without the necessary details, it's challenging for us to address your concerns effectively. It's important for us to have the opportunity to investigate and provide evidence regarding your complaint, not just for you but also for other visitors who may have similar concerns.
Thank you for your understanding
Kind Regards
Daniel Moore
Casino Pacificspins Management
SE
Scott E.
No customer service received 100 free…
No customer service received 100 free chip played through 2000 dollars and had 114 as my balance now they dropped it down to 50 but still won't verify my account
Response from PacificspinsNov 6, 2024
Hi Scott,
I hope you're doing well and staying safe.
Unfortunately, we have not yet received the requested login information, which prevents us from accessing your account and offering a complete response to your complaint.
Being able to review your account would allow us to gather the relevant details about the issue you raised. However, without this information, it's difficult for us to address your concerns as thoroughly as we would like. We are truly sorry if you experienced difficulty during theverification process. Almost, all our free spins promotions, and welcome bonuses have the max cashout limit of $50. After you finish the wagering requirements for your bonus, or any bonus with the max cashout limit, the system will removes all amount above the max cashout limit automatically.
https://pacificspins.com/terms-and-conditions
7.5. Standard Free Spin Coupon Guidelines
b. You may withdraw a minimum of $50 and a maximum of $50 from free spin winnings unless stated otherwise in the promotion.
c. Once your wagering requirements are met, any excess beyond your maximum cashout limit will automatically be deducted from your account.
As for the account verification process, since we haven`t received the required log in information we are unable to check if your account was verified in the meantime or you need to provide additional documents in order to pass the verification process. Usually the verification doesn`t take more than 48 hours. Per the Casino rules verification process shouldn`t take more than 3-5 working days but if you upload or send the incomplete documentation or your documents are expired or bad quality, the verification process can take little longer than usual.
It's important for us to investigate and provide accurate information, not only for you but also for other customers who may have similar concerns.
Thank you for your understanding.
Best Regards
Daniel Moore
Pacificspins Casino Management
MI
Miranda
Pacific spins is a SCAM
Have been trying to withdraw my winnings for 3 days. Contacted support and told i need verified. Sent everything they asked. Still nothing. This casino is a SCAM. DO NOT deposit any money EVER!!!!! Worst casino experience ive ever had online and will not recommend to anyone
Response from PacificspinsOct 25, 2024
Hi Miranda,
Thank you very much for furnishing additional information, which has enabled me to conduct a more thorough review of your account.
I reviewed your account, and it appears that the documents you submitted were unclear, which is why your account has not been verified yet. Our Banking team sent an email requesting additional documents, so please check for that email and provide the required documents to complete your verification.
Thank you for your understanding and patience regarding this matter.
Kind Regards,
James
PacificSpins Casino
CH
Chris
I have sent all m information to verify…
I have sent all m information to verify my account for withdrawal and pacific spins has been nothing but crickets have not heard from them at all. My user name is MelliGod
TH
Taylor H.
Verification process
I've tried verifying my account twice this past week and nothing is happening. It just keeps telling me I still need to verify before I can withdraw. I tried to contact support on the website, no answer the first time. Sent an email and they said it'd be 3 days and I'd get an email letting me know I'm verified but I still haven't. Try support on the website again, and now they're saying it's going to take 5 days. Up until now i liked the site but I can see where this is going. Would've for sure kept playing but now probably not!
Now they're saying I've made multiple accounts :) and deactivated mine. Kept my almost $700 that I won. DON'T USE THIS SITE
Response from PacificspinsOct 25, 2024
Hi Taylor,
Please be aware that creating multiple accounts is strictly prohibited under our General Terms & Conditions. We enforce this rule to ensure fairness and security for all our players. As stated in our T&Cs:
https://pacificspins.com/terms-and-conditions
5. User Account
5.1. a Only one User Account per player is permitted. If multiple accounts are discovered, all winnings will be voided. If more than one User Account is created, Pacific Spins may close all accounts, and any bonuses and winnings may be declared void.
Please also be aware that this rule specifically targets those attempting to exploit the system by creating multiple accounts to abuse welcome bonuses or deposit promotions.
To enjoy a smooth experience at our Casino, we recommend verifying your account. You can contact our support team at [email protected] to learn more about the verification process.
If you have any further questions, feel free to reach out to us directly at [email protected].
Kind Regards,
James
PacificSpins Casino
