Ozone BilliardsReviews of ozonebilliards.com

Exactly what we wanted and delivered before it was expected.

The designs of my pool sticks are awesome.

Everything came as described only reason it isn't 5 stars is it took 3days from warehouse before usps could pick it up and ship

It took 9 days to print my initials on the cue case, and ship the order. The extra Lucasi shaft I ordered could have been shipped immediately, but they waited to ship both the case and the shaft together, so it took two weeks to get them after I had placed the order. Given that nearly everything you offer is out of stock, I would have thought printing my initials on the case would have taken an afternoon, and the order would have been shipped the day after I placed the order. For comparison sake, after I had been told on three different occasions that a cue I wanted to purchase was due in in the next few days, and after three weeks of waiting, I was finally told that you had no idea when the cues would arrive until you got a shipping notice from the manufacturer (Joss), I ordered a cue from one of your competitors. I had the shaft turned to a smaller diameter, the butt cap engraved, and a different tip put on the cue. They shipped the cue the day after I had placed the order. Also, I have written to Ozone on three or four occasions complaining that there is no way to populate my wish list, and I have yet to get a response, and the website still has no place to "click" to have a product added to my wish list. The instructions tell the reader to click where it says "add to wish list", but that location does not exist on your website. I like your store, and the range of quality items you carry, but your management of the website and communication with your customers is poor.

Fast easy ordering and very quick delivery!

Thank you! The one cue was slightly longer than the box it came in. I believe this caused some damage, or it was already warped. Just informing, but overall happy, and the item is still usable.

I have been ordering from this company for over a dozen years but over last year or so their service sucks.Customer service is even worse they give you the option to pay for priority shipping when there's none. The products ordered and what you receive is not the same

Great pool cue selection and art