Ozone BilliardsReviews of ozonebilliards.com

So so experience shipping granted free took two weeks the pony express traveled further in less time product was damaged sent an email haven’t heard anything back yet

They have a Pechauser low deflection shaft listed for a sale price of 153.00 regular price is 280.00. Picture of the shaft complete description of the shaft however when you receive the shaft it's just a standard Pechauser shaft. The 3 stars is based on the above, the shipping time wasn't bad I placed the order late afternoon on a Wednesday and received it on Monday. Once the management team was made aware of the situation they contacted me to correct the problem. I will update the review once the problem is resolved.

The “embroidery” that took extra time was just painted on with a stencil and crooked at that. Kind of dissatisfied as I was expecting actual stitched embroidery of the name. Other than that, I received what I ordered.

It took 9 days to print my initials on the cue case, and ship the order. The extra Lucasi shaft I ordered could have been shipped immediately, but they waited to ship both the case and the shaft together, so it took two weeks to get them after I had placed the order. Given that nearly everything you offer is out of stock, I would have thought printing my initials on the case would have taken an afternoon, and the order would have been shipped the day after I placed the order. For comparison sake, after I had been told on three different occasions that a cue I wanted to purchase was due in in the next few days, and after three weeks of waiting, I was finally told that you had no idea when the cues would arrive until you got a shipping notice from the manufacturer (Joss), I ordered a cue from one of your competitors. I had the shaft turned to a smaller diameter, the butt cap engraved, and a different tip put on the cue. They shipped the cue the day after I had placed the order. Also, I have written to Ozone on three or four occasions complaining that there is no way to populate my wish list, and I have yet to get a response, and the website still has no place to "click" to have a product added to my wish list. The instructions tell the reader to click where it says "add to wish list", but that location does not exist on your website. I like your store, and the range of quality items you carry, but your management of the website and communication with your customers is poor.

good service but delayed

I am pleased with everything I ordered except the name on my cue case. I expected it to have been embroidered as it stated on the website when I selected the upgraded case. To receive it with a cheesy stencil that wasn't even centered was a disappointment. It should be made clear that the embroidery service is no longer offered.

I’m disappointed. I owned a Meucci I bought in Chicago in 1968 that I liked better. It had a better feel, a better joint and genuine Irish linen. It didn’t have the colorful decorations and it cost $400 less. I’d return this one if you would give a refund.

Took almost a week to fulfill my order and be delivered when I paid extra for 2 day shipping. Product was was also dirty in the box. Other than that good quality product, somewhat satisfied