Ozone BilliardsReviews of ozonebilliards.com

All of the accessories purchased were shoved into the pockets of the carrying case we purchased. We spent over $600 and now we have nothing nicely packaged to give as a gift. Really makes your products seem less valuable than the money spent on them. Even a $400 cue stick has no packaging. I emailed you regarding this issue and it was never responded to. Very disappointed.

I ordered the Blue Ash Dufferin 19oz que SKU#223, What I received was a different que with SKU#237 as well as different patterns to what I had ordered. When I contacted them of their mistake I got an email in reply saying that: "We have been notified by our supplier that you did indeed receive the correct cue labeled Dufferin Cues - Blue Ash. Please don't get confused with the differences in the SKU ID as our SKUs will always differ from our suppliers. The link below shows the cue from the Supplier's website, and you will see that they are exactly the same. Please note that all cues may appear brighter or dimmer than the picture advertised." This seemed weird to me as many friends of mine never had this issue with this company before and the SKU# always matched. Then a few days later I got a voice mail that read: "Um, but essentially what happened with your Q is, um, manufacturer updated the item and we were not aware... your issue and we immediately updated our site so that nobody else would have that issue." So essentially they had customer service send me an email lying to my face and trying to gaslight me into thinking that I was the problem, then they tried to backtrack and apologize after accusing me of not being able to know the difference between the que I had ordered and the one I got. How is this not fraud? I bought and payed for something got something different and they changed their entire website to cover their tracks while at the same time blaming me. I understand accidents happen, but the fact that they wouldn't take responsibility at first and instead tried to offset it on me when I have photographic evidence is just unacceptable. I will never be purchasing from these clowns ever again.

Received my McDermot Star Cue stick. It was lovely. Played on it for 3 days and the tip popped off — note I had opted for an optional tip change to Kamui. Otherwise everything else has been good.

I paid for next day air freight and it wasn't delivered for around 3 or 4 days. I had to call twice before they actually got my order pulled and shipped. The customer service was exceptional though.

I placed the order on 26th. On the 27th found out they were out of the pool cues that the website allowed me to order. Spoke with one of their customer service reps and she promised it would go out on the 27th. Long story short, it didn't. Between all the calls and late delivery, I WILL NEVER ORDER FROM OZONE BILLIARDS AGAIN!

I just wish they were more transparent with the shipping details. I called multiple times and never got a hold of anyone. Granted, the office might have been closed but they should have left an outgoing message. Got delivered in time, however, so I suppose I can't complain.

They charged me money, then weeks later notified me that they couldn’t fulfill the order and cancelled it. Ordered exact same product from a different company the next day and had it within 5 days! Terrible customer service and very disorganized business.

I paid about $70 for a new breaking cue, it's warped so bad it bounces.. I need to return