Charles S.
After ordering my unit from Phillips in…
After ordering my unit from Phillips in Portland, Oregon, I was contacted from your salesman in Denver claiming he was the retail outlet so I ordered it from him. Soon I discovered my credit card had been charged immediately, even before I had a chance to send in my prescription for the unit. This is NOT accepted protocal from online sales. (And why would I need a prescription?). After that peice of harrassment was concluded, I could not reach my salesman on the phone. At that time I called the bank and reported a fraud. The next day the salesman called to tell me he had shipped the unit and the next day I received it in good order. I immediately contacted the bank and rescended the chargeback order and agreed to pay the bill. I think all is well now and I am happy with the unit I ordered....thank you and my sincere apologies for my online apprehensions.
Response from Oxygen Concentrator StoreNov 20, 2021
Hello Charles, thank you for bringing this matter to our attention. We assure you that this instance is uncommon and we'll investigate to make sure this isn't repeated. You can reach our Customer Service Team at (877) 303-9289. When you breathe easier, we breathe easier.



