Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store Reviews | Read Customer Reviews of oxygenconcentratorstore.com

Oxygen Concentrator Store reviews

10,527 approved reviews, newest moderated first

David P.
Nov 1, 2024
Shipping
Product arrived promptly.
Response from Oxygen Concentrator StoreNov 9, 2024
Thank you, David! We’re glad to hear your product arrived promptly. If you need any further assistance, don’t hesitate to reach out!
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Marcia M.
Nov 1, 2024
My 5 star rating is for the customer…
My 5 star rating is for the customer service. I can’t say enough good things about Thatcher Mills. He was very patient, answered all the questions I could think of, and went above and beyond in solving an issue I was having with my doctor. Unfortunately, I did have to return the machine as it didn’t quite meet my needs and expectations. It was louder than I expected. And, being a person who takes Warnings seriously and literally, the manual warned against subjecting the machine to water, including rain. Avoiding rain in Seattle, where I live, would be like avoiding sunshine in Arizona!
Response from Oxygen Concentrator StoreNov 9, 2024
Thank you, Marcia! We’re delighted to hear that Thatcher provided you with exceptional service and was able to assist with your questions and doctor-related issue. We understand the importance of finding the right fit, and we're sorry the machine didn’t meet your needs. If you ever need further assistance or wish to explore other options, please don’t hesitate to reach out. We’re here to help!
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Paredes, V.
Nov 1, 2024
Amazing costumer service from Nick
Amazing costumer service from Nick. Super easy to install and great benefits. Thanks
Response from Oxygen Concentrator StoreNov 9, 2024
Thank you, Veronica! We’re thrilled to hear that Nick provided amazing customer service and that installation was a breeze. It’s wonderful to know you’re already enjoying the benefits. If you need any further assistance, feel free to reach out!
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Anon Biz Owner of 3 L.
Nov 1, 2024
Good price
Good price. Informative sales person. Not 5 stars because we wanted the unit in 2 days and paid 115 for quick shipping. It was shipped 4 days later than promised after a few emails. However, they did refund the 115 which was awesome, and the unit works great. Seems like an honest company with "better than local" pricing. Edit: Their response to this review is that they shipped the same day and it was a UPS problem. However, we talked to them in person 2 days later an it had not shipped. If they want to send me proof of the shipping date, I'll edit this review.
Response from Oxygen Concentrator StoreNov 7, 2024
Thank you for your feedback! We’re glad to hear you found a good price and that our sales team was informative. We apologize for the delay in delivery. We shipped the unit out the same day, however UPS delays are not under our control. We understand how frustrating that can be, especially after paying for expedited service. We appreciate your understanding and are happy that the refund was helpful. It's great to know the unit is working well for you! We strive to provide honest service and competitive pricing, and your feedback helps us improve. If you need any further assistance, please feel free to reach out!
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Erik M.
Nov 1, 2024
Excellent service
Excellent service, knowledgeable, staff, quick shipping.
Response from Oxygen Concentrator StoreNov 9, 2024
Thank you, Erik! We’re glad to hear you had an excellent experience with our knowledgeable staff and quick shipping. If you need any further assistance, please don’t hesitate to reach out!
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Pitts, P.
Nov 1, 2024
They sent me just what I needed & very quick as
They were very helpful
Response from Oxygen Concentrator StoreNov 7, 2024
Thank you, Pat! We’re so glad to hear that you received exactly what you needed and that our team was able to assist you quickly. Providing helpful and efficient service is our priority. If you have any more questions or need further assistance, don’t hesitate to reach out!
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Schanck, J.
Nov 1, 2024
David was very helpful
David was very helpful, patient and informative while I made my decision. I wish there had been a way to get it a little sooner, however it was only a few days.
Response from Oxygen Concentrator StoreNov 7, 2024
Thank you, Jodi! We’re delighted to hear that David was helpful, patient, and informative during your decision-making process. We understand the importance of timely delivery and appreciate your patience with the slight wait. If you need any further assistance or have questions in the future, please feel free to reach out!
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Mcdougal, S.
Oct 31, 2024
Brett Bennet was very helpful
Brett Bennet was very helpful! He helped me through every step from beginning to completion.He was very polite and patient with me.
Response from Oxygen Concentrator StoreNov 7, 2024
Thank you, Sally! We're so pleased to hear that Bret provided you with such helpful, polite, and patient assistance from start to finish. Your satisfaction is our priority, and it’s wonderful to know that Bret made your experience a positive one. If you have any further questions or need assistance, please don’t hesitate to reach out!
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