Dyanna
They can improve with better…..
They can improve with better communication. Give the customer a few days more time no more than two weeks to know more about their experience. The designer of the machine should walk in thought with the person using the machine. I have bone disease from chemo and this machine to you muscle people, don't feel the weight. Your design is to fall over in the seat while in a vehicle driving not to mention standing up charging and it falls over good thing I have a big counter space it sets on. The so-called case it comes in, is of poor quality it is already shows seams coming apart and the padded shoulder strap does not stay in place it travels down the full length of the part where it is connected to carry on your shoulder. I have sewn for 40 years and would have never chose the fabric the case is made from and keep the shoulder padded part in place as not to move when walking. Had I known about all I have gone through I would have never purchased at the cost that was paid. I would add one and half positives it pulsates good but noisy, I wished my lungs worked as good as my hearing. The salesperson was nice however he needs to check on his customer not run to the bank for his share of his money in his sale for a paycheck. I am an out spoking person I have been asked in the past with the portable concentrator that I had if, it is as light as the one on the tv commercials. I will hand them the machine with the strap and ask them what they think? If I could go back in time I would have not purchased. Would have reviewed sooner but still stewing about it. It is going to take me a few years to pay back the person who loaned me the money to buy this portable car on my shoulder that is how expensive it is. I say car because it is as expensive as a used car. And yes, this is my genuine experience review.
Response from Oxygen Concentrator StoreMar 18, 2026
Thank you for taking the time to share your detailed experience. We are truly sorry to hear about the challenges you faced, both with the product and your overall experience. We understand how important comfort, usability, and reliability are, especially given your personal health circumstances. We’re grateful we had the opportunity to address your concerns by involving our Sales Manager and arranging an exchange from the Rove 6 to the Rove 4. We’re glad to hear that this resolution better met your needs. We understand you attempted to remove your original review and experienced difficulty doing so. While we don’t have control over third-party review platforms, their support teams should be able to assist you further. Thank you again for your honest feedback. It helps us continue to improve both our products and our customer experience. If there’s anything more we can do to support you, please don’t hesitate to reach out. 877-303-9289