OxygenReviews of oxygen.us

I frequently transfer money into and out of my accounts and everything has been flawless for me. I've seen some of the recent reviews and I'm just reporting my experience has been great. I have not had to contact customer service or file a dispute like some of the recent reviews so it's possible that experience may be different. I do have their "fire" element card and the benefits (such as reimbursement for netflix) are always accurate and timely

They stole $275 from me!! would not explain why ( nothing about it in transactions history) and kept telling me my birth date on file was different I sent in my driver's license and all. They have you on hold and give you the run around. They were great for a year then all of a sudden it get sketchy

Don’t open an account with them. I had two seperate fradulent transactions totaling $80 that were obviously made by a prisoner or family member of a prisoner (one was for a prison calling service and another was for a prison commissary). It was a whole run around trying to report the charges and get my money back. A few weeks after they refunded my money, I got another email saying that one of the charges had no error and they took the money from my account again. When I asked for documentation showing why it was an error considering the transaction was 100% not authorized or made by me, they never responded. The cash back offers are also a pain to redeem. Go with literally any other bank

I didn't have any problem with this bank for several months but then someone got ahold of my card information and/ or my account information and completely wiped me out of $1550 dollars. I filed a claim the very next day (because their customer service is so godawful that I couldn't get the phone answered before they closed) and then they had the audacity to say "no error" after a 10-day investigation when the purchases CLEARLY didn't match my spending history and the fact that all $1550 was spent within a total of 60 seconds!! I changed all the account information, got a new email, password, etc and was about to change the direct deposit for the my next check but this thief beat me to it for my Feburary 1st check and stole ANOTHER $1600!! Now I've been on hold for almost 4 hours on and off because no managers are available and one of the reps even dared to hang up on me for dropping an F-Bomb because I was so utterly livid over the hardship this is causing me. DO NOT TRUST THESE SCAM ARTISTS WITH YOUR MONEY!!!!

What an awful bank. I initially opened an account with them because I travel frequently, and I was tired of my previous bank locking my card all of the time. While this is a good feature of Oxygen, it is the only good thing they offer. If you ever lose your card, you are scr*wed. They say they mail a replacement card, but you never receive it. You have to contact customer service to receive a new one (again). It is a warranty that you will be on hold for upwards of an hour (if you can even get through, half of the time there is a recording saying you are being disconnected after having waited for a half hour). You can only deposit $500 in cash a day, and that is at a fee of $5. There app to upgrade to the Fire Element has been broken for around 3 months now, requiring you to deposit $60,000 PER MONTH in cash in order to qualify, lol. This is a mickey mouse operation that is ran by rude, unprofessional people. Also, the chat feature in the app is no longer available. Apparently, the "page has been moved." WHERE??? WHERE DID IT MOVE TO...?? Do not waste your time. Go to a reputable bank with in-person customer support. There are MANY out there that offer the cash-back feature that this terrible company offers.

Trying and waiting since November 18 for a replacement card, and after over 30 days I was told that it could not be expedited next or 2nd day , and that I would have to Pay 50.00, Now it is January 24, and still no debit card or access to the account. I am reporting this company for taking too long to get my atm card . and for poor customer service. The company started out good but has continuously gotten worse by the day. Waiting 89 days for a ATM card . Its a bad deal for this company that started out strong , however cant explain why this happened

OXYGEN BANK.. What a joke.. customer service doesn't know anything and there dispute team .. Doesn't do r even look into your disputes .. Deny it comes quickly . Funny I called merchant told them.. What's up and asked if oxygen called. There dispute team . They said who . No.. They didn't .. So this banks a joke.. Hussein Ahmed Hussein... The owner,,CEO. Man.. Sad. That your dream... Will be a memory when I get done with this lawsuit .. Cuz. . You're not walking away with my money .. your bank. .dispute team and your customer service.... All don't care about your bank . Dream. They don't treat customers with any respected.. Your dispute team doesn't do there job . And .. I'm over it. Banks 100% worthless a joke... Don't deal with them.. Though all sweet at first.. Your money will be gone and you'll dispute won't be in your favor..

They closed my account for NO reason. They tried to say i violated TOS. Not true. Fortunately it wasn’t my primary account. Stay away from them!!!!!