OxygenReviews of oxygen.us

Loved the bank, the services for a year now. Then poof… something shifted. Chat support is no longer working. Contact attempts made se real times via call line only to be on hold forever constantly hearing “please hold the next available representative will be right with as you are next in line. However at any give time please press 3 to leave a voicemail.” Then some music that sounds like it belongs on a horror scene plays over and over.

This banks customer service literally sucks! If I could give negative stars I would. I opened my account 12/15, it is now 1/9 and I still haven’t received my debit card. Not to mention I paid $50 to rush the sending of a second card since I never received the first one, and yet I still haven’t received anything. I keep trying to reach someone and keep getting hung up on once I’m the next caller in line. I will be reporting them to the BBB. Save yourself a headache and don’t get this bank!

At first I was happy with oxygen. A few weeks later. The nightmare arrives lost card they tell me 5 days. So all my money is non accessible for a week. After ten days still no card. Called c/s lady was rude and told me to wait. Couldn't track it. Or tell me if it was on the way. She had no answers. 2 weeks passed I called again and asked what the problem was. I don't know why oxygen has c/s. If they can't help you with anything she tells me. She will fed ex me a card after two weeks of waiting. 4 days later card arrives. They charged me 50 bucks. This was my best experience with oxygen . Short time after 1,741.00 was drained from my account in two days. From overseas from an ATM over 3700 miles away from me. Well I put in a dispute thinking this is obviously a no brainer . I get an email that says" We reviewed our records and found no error. Then they closed my account for no reason. What can I do?

My account was hacked in the beginning of June. Called as soon as the customer service center opened. Out of 30000$ stolen they only refunded 5000dollars because quote I had a previous relationship with the person and I had my physical debit card on me. My account is still frozen after 5 months and customer service is no help. Nobody knows anything and the only answer I ever get is you have to wait for an email. Stay away from this bank.

Most unreliable bank I have ever see. I had money transferred from Zelle to this bank for which Zelle provided confirmation of the transaction. Oxygen has no record of the transaction. When I called customer service I got the same woman over and over again that was completely rude, would not answer any questions, would only repeat "check in 3-5 days" even after it had been 6, hung up on me, left me on hold several times, refused to get a supervisor, and insisted on calling me ma'am even after I said that I am male (which is very obvious - my first name is john and I have a deep voice). Since she appears to be the ONLY agent on staff and there is only one phone number to reach Oxygen, all customers are at her mercy. Terrible terrible terrible operation. May be ok if you never have a banking problem... good luck with that with a bank that can't work with its financial partners to move money around.

I received a card in the mail despite never opening an account. I called customer service to close the account which they did and sent me an email stating the account is closed. The customer service agent had an Indian accent and based on the phone call audio lag she was definitely operating out of a call center in India. Something interesting to note...While talking, the customer service agent confirmed they already had my email address on file for the account. I checked my email history and found ZERO records of "Oxygen" which means I never received an email about the account in the first place. Which means the company itself is creating these fraudulent accounts and choosing not to inform users via the email address on file. Or its also possible this whole thing was an elaborate phishing scheme designed to get users to call customer service and provide personal details that Oxygen didnt already have which will be used against you in the future.

I referred my brother when they had promotion free 10 bucks for both. He had his paycheck direct deposit and someone did atm withdrawals in Canada he's never been to Canada. He's out a whole paycheck and they refunded $5 for one fee when there were several $5 international fees. They haven't done anything to find out who and how they didn't have his card but it says they used his card it's been in his pocket the whole time. Over a thousand is felony charges they better get to finding out who has access to that information and refund his money

Love the damn thing..........