ownkoti.comReviews of ownkoti.com

Do not buy from this company! I purchased a blanket from them, and the graphic is in the wrong direction. If I turn the blanket, then it will no longer fit my bed. I reached out to them asking for a refund, and I heard nothing back. A few weeks later, they finally got back to me and tried to gaslight me by saying the blanket is actually on the correct orientation (it absolutely is not). They said I could return it, but I would have to pay shipping which is astronomical because it would be to China. It would be cheaper to just keep the blanket. They purposefully string you along to try and get you to accept their abusive tactics. My advice is to avoid this company like the plague, and if you’ve been unlucky enough to already be involved with them, fight like hell: don’t like them win. And if you really want one of their products, just buy it from Temu. It will be a fraction of the cost.

I purchased a set of pajamas that are far from being true to size and impossible for me to wear. They are not easy to return and I am stuk with them.

I ordered pair of curtains length suppose to be 229cm but they are to long not correct measurements as advertised . I sent email they replied with alot of customers had this problem send photo. This company is based in China if knew would never of ordered. They expect you to pay for the return at your expense although their mistake. Would cost nearly price of curtains to return. Avoid this company. Have been left £68 out of pocket

Still waiting for the replacement item they offered me. The sizing for thier garments are very different from the US. So it took quite a while to recieve a response after the first item. When I wrote the review stating this, they made an offer if I changed my review. I did change it ,chose my replacement item......that was it....nothing.

The pajamas came in a medium and I ordered a small. In any case the bottoms were too short and I am thin but the waist was too tight. Can't return anything. Horrible!

Ordered a medium robe which is very small, I also didn't realise this company is based in China so pointless asking for a refund due to shipping costs back to China. Like others, should have done my research!

I placed an order without doing any research which was foolish. My friend sent me a Reddit thread with warnings and then I found this site. I then asked for a refund because it had not shipped yet. I was offered two additional discounts of 10% and 15%. They did issue me a refund the next day, but only 94% of what I paid, and the exchange rates don’t reflect that difference. I’m guessing I won’t see the remainder, but I’m glad I cancelled in time. Thank you for all the warnings. I had assumed the amount of the product was hopefully an ethical work environment and a quality product. Looks like that isn’t the case. I looked on Etsy and found something I l liked even more. Update: ownkoti is asking me to remove the review. They didn’t issue the refund when I asked, they tried to negotiate. Maybe due to that, I lost money. It could be an exchange rate and fee. Either way, they stalled and I also want to make sure people see this and to go and check other sources. 32% one star reviews here indicate a significant issue.

I ordered a garment from UKOwnkoti believing it to be a U.K. company. When I received the delivery date I realised it was coming from China and sent an email asking them to confirm this but received no response (When challenged later they sent an email redacted and undated to prove they had responded - it was not in any of my mailboxes) When the garment arrived it was poor quality and tiny. I asked for a U.K. address to return it but was offered a small cash refund plus discount, a credit note or the option to ship back to China costing half garment price. I had purchased through PayPal and opened a dispute. UKownkoti contacted me via Messenger asking me to cancel my dispute with PayPal before they refunded me. If I had done so the case could not be reopened. I gave PayPal all the details, they escalated the case and it was settled in my favour. It was a huge wake up call re inadvertently buying from a Chinese site.