ownkoti.comReviews of ownkoti.com

I've been seeing ads on Facebook for their pajamas and the material looks lovely. Finally bought a pair at 80% off. The shipping however was $9. Package arrive fairly quickly, given that they came from China. Warning and big disappointment, these are Asian sized. I bought an XL, liking roomy PJ's and they're really more like a Small-to-medium. Shipping is so expensive, I'll be passing these on to someone rather than trying to return them. Their return policy looks like it has many provisions that would prevent an actual refund. Edit 8/1/25. I’ve considered what to do about the latest interaction. I think I’ll forego the refund to give you all a heads up about the shady practices of this company. They contacted me by email to offer a refund IF I REMOVE MY REVIEW. The original review wasn’t bad (3/5), mainly a warning about sizing, but this is unethical.

This company has a terrible return policy, they will bribe you to keep the product and if you want to exchange for a different size, YOU HAVE TO PAY TO SHIP PRODUCT BACK. Do not purchase from this company!

Horrible quality, rude unhelpful customer service, impossible to return

Careful with the sizes. I just got mine today and while it is beautiful the size is ridiculous. I ordered a gueen ,super short on the sides, long down the front ( and no it doesn't fit the other way either) I not to pay to return something that should fit. It's not even close. So disappointed 😞I should have looked at the measurements before buying. I've never purchased a queen size quilt,blanket, throw etc that wasn't at LEAST 88 to 90 inches wide 😳

They market themselves as chic, and sustainable, but this is cheap Chinese garbage. I only realized they were not what they were advertising themselves as after I ordered a blanket. I immediately tried to cancel the order, but they shipped it out anyways. The package did not show up for week, and they refused to give me a refund without returning the blank, that I never received. I did eventually get my blanket, and when I tried to return it they wanted me to pay $40 out of my own pocket to chip this ugly scratchy cheaply made garbage back to them. They will absolutely cheat you if given the opportunity, do not support this business

I kept seeing Ownkoti in my facebook feed, so I went in search of reviews & was directed here. After reading so many negatives, I went to their website. Apparently, Ownkoti is actually part of some conglomerate called Nimo Harmony Sarl. There must be 100 Chinese companies using a single address in France. Clearly not reputable as none have contact info beyond messenger & email. Don’t bother!

We ordered a king size duvet, which comes with a sheet and two shams. The duvet is an odd size – 12 inches smaller than it should’ve been. Contacted the company and we got the run around. Would’ve cost us $100 to ship it back to get the right size. Instead, we took the $30 they offered us and we took it to a tailor. The tailor will add a couple panels to make it large enough for $100. Very unsatisfied with customer experience. The fabric is very nice. Hopefully it will hold up over time. Edit: they responded here, but my husband (before I wrote this review) spent more than a week emailing them back-and-forth with no resolution. They sent us the wrong size and were evasive when we emailed them. They asked us to measure it twice, send pictures, etc..

We bought a blanket and a duvet cover and shams. They sent two incorrect blankets, no shams and have no customer service and prevent returns.