ownkoti.comReviews of ownkoti.com

Same experience as all other 1 star reviews on here. Terrible quality product drop shipped from China, sizing is well off what it suggests, and returns are at your expense back to China! Even Temu offer free returns. Absolute waste of time and money sadly.

Truly awful products made to falsely look good online, extortionate return fees. Reached out to their support team and dragged into a ridiculous discussion on what the item was/wasn't. They pitch as Japanese (premium) however are actually a cheap Chinese outfit selling low grade fabric as quilts/towels/sheets.

Bought pajamas for my wife in wrong size. They would not exchange them. Two weeks of sometimes unintelligible emails got me to the point where they said they would send me the correct size (I could keep the original shipment) if I would pay an additional fee of 12.00 to PayPal. Paid the fee. They then said they wanted a “picture” of the payment. Weeks later. Still no new shipment.

This company is fraudulent and deceptive. I ordered two sets of pajamas and requested a return. They replied that I must send the items to China, at my expense! Their website does not state that returns must be mailed to China. This makes returns functionally impossible--at the very least, it would likely cost more to mail back than the amount of the refund. DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!

I've ordered three bedspreads. The first was beautiful and sized properly for a queen sized bed. The second was sized a bit smaller and did not hang down the sides as much. Both the 1st and second orders were gorgeous prints which are the most attractive reason to purchase from the company. I was looking for a neutral color and print for the third. Ginkgo, a shade of white and tan. The pattern was so incredibly subtle and barely, I mean barely visible that I requested a return because it did not even close resemble the legibility of the design in the photo...yes I know all computer monitors read differently. I took photos and the company disagreed with my evaluation. I sent a complaint to my bank card and PayPal. They received the same response from the company even though my photos and Ownkoti's looked vastly different, My photos basically read as an off white muslim fabric with out any design. The company's return policy is unreasonable, send it back which would cost me $80+ to China for a spread that cost me over $100, or keep it for a ridiculously low amount. So I went for a refund. I got $15 back. The site leads one to believe the articles do not come from China, but they do. So much as I love the prints, I'll never order from them again as their business practices are deceiving and totally unreasonable and totally to their benefit. Review their return and refund policy, think twice before purchasing from this company.

Terrible quality, the product is nothing like advertised. I am following the instructions to return which include send them an email. Yet, the emails are returned as undeliverable. Total scam Update: with assistance from the credit card company, a return has been initiated. I will happily modify my review after the return process is completed. But, as of today I am still unhappy with the product and difficulty with communication Update 2: after work on our end, we were are to successfully get a full refund and the blanket was returned.

We purchased a King sized comforter for our bed...... When it arrived, it was nothing like the photo online and it didnt even fit our bed. The quality was poor and not worth what we paid. We tried to return it for a refund and they gave us ALOT of trouble. First, the company is located in CHINA and is difficult to communicate with. After finally agreeing to a full refund, they asked us to ship the blanket back. That would have cost us $1,200. Overall, terrible experience and we were scammed. DO NOT DO BUSINESS with this company.

I ordered a twin-duve cover and two pillowcases. Instead I got a twin-flat sheet and two pillow cases. I would appreciate if you rectify the mistake and you send me the twin duve cover.