Kate D.
The product was not as shown
The product was not as shown, was supposed to be a bedspread but is as thin as a tablecloth. It was supposed to include 2 items that it didn't. The return process is onerous and they deduct 15% refund fee. I can't believe I didn't read reviews before buying. by the way here's the return address: Name: Hu Yue Building 5, Gate 6, Elevator C, 6th Floor, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China. Zip code: 321000 The shipping fee will probably be too high to be worth it.
Response from ownkoti.comMay 8, 2026
Dear Customer, sorry to hear that you were not satisfied with the order. Upon checking, you ordered a quilt, plus the Shipping Protection. Please note that the Shipping Protection is not a product, but 100% guarantee & protect your order from damage, loss, or theft. In fact, you have only purchased one physical product. Moreover, we are afraid that you might misunderstand our email about the 15% refund fee. We will not deduct any handling fee from any orders. Would you mind checking the email again? Please don't worry. Our team has contacted you regarding the order, and we would like to help you resolve the issue. Please check your inbox or spam folder. Thank you for your understanding.😊