Michael G.
Returns are difficult
Bought clothes online then wanted to return them because they didn’t fit quite right, and was told I would have to pay for return shipping from US to China. If I had known that, I wouldn’t have purchased them in the first place.
Response from ownkoti.comApr 26, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.




