ownkoti.comReviews of ownkoti.com

The company's response to my feedback was cookie cutter - saying to contact them and they will resolve the problem. I have exchanged multiple emails with their customer service and basically they said there is nothing they WILL do as it was my responsibility to check that King size was not US king size and that they do not provide a free return shipping label for refund. So I need to pay for shipping the product to China.

I ordered a queen size quilt and matching pillow shams. The photos on Ownkoti’s website depict the same. When I received my order the queen size quilt was as described and depicted in the photos. However, the pillow shams were not shams at all. They are two pieces of quilted fabric, in the dimensions of pillow shams, but not an ‘envelope’ that could contain a pillow or anything else. Simply two useless pieces of fabric. I paid what would be a normal price for what would be two pillow shams. A complete rip-off. After contacting the company they said they were “pillow towels” which sounds like a bad translation error (pillow towels are not a thing) and that is not the product described or depicted when I placed my order. I asked for a refund, they only offered a 15% credit for a future purchase?! I very much DO NOT RECOMMEND purchasing from this company. My response to Ownkoti’s reply of 7/8/2026: I was offered the opportunity to select another “pillowcase” from the product selection in a link provided by the vendor. After viewing the selection, 1. There are many customer reviews that mention receiving wrong sized, missing or poor quality items under the Pillowcases section. 2. I notice there are new photos on the website that now show that some of the pillow covers are literally just one layer of fabric (a swatch) and not in fact envelopes, covers or shams. If I had been aware of these issues and conditions at the time of purchase I would not have purchased these items. The photos on their website at the time I purchased are not like the new photos that more accurately depict the so-called “pillow towels”. I will not be making a new selection and will not be buying from this company again. Update: on 7/12/26 and again on 7/13/26 I was contacted via email by Ownkoti to accept a partial refund if I would take down my reviews of my consumer experience with them and their products. I have refused to accept a refund from them under those terms. I have shared my factual account of my actual experience with them as a bona fide purchaser. I would prefer to be out the money if it means alerting other consumers to their products and business practices.

I ordered an XXL sized pajama based on the company’s website size guide. I normally wear a 16/18. The pajamas are so small I can’t even get them on. They look to be more of a small/medium. I checked their return policy and it is also prohibitive. You have to absorb the cost of shipping the return, and I assume that means all the way back to China. It also doesn’t include a return reason that the item was too small. It was a very costly mistake that I will not make again. I will say that the pajamas are well made and the fabric is nice, but their sizing is WAAAAAY off the mark.

Ordered 3 x 'medium' and received three different sizes - all of the very petite fit. (Kimono pyjamas). Quality is flimsy. On their website, they encourage you to buy three at a discounted price - looking now at their return/ refund page, it states they don't accept any refunds /exchanges on sales items. I really hope that accepting an offer of three at a reduced price does not equate to 'sale items' as I will then have been lured into a sale where I can't return even though the actual size does in no way reflect the label and none of them match in size.... Waiting for their reply... Feeling very uneasy about this. If it is the case - I will say this - I only wanted one, but with the offer, purchased three - if something is too good to be true, don't go for it. I will update this, once I hear from them.

This is an absolute scam website. I ordered a king size bed coverlet but was sent a very thin, Queen size sheet. Despite the product's own label confirming it was NOT a King size coverlet, the company gave me the complete runaround asking for multiple photographs showing measurements. Stupidly I wasted a lot of time complying with the requests until it became apparent they had no intention of providing a proper response and were in fact just messing with me. Multiple requests for details as to how I could return the product and get a refund received no answer. AVOID if you don't want to make the same very expensive mistake I did!

I ordered a bed spread and shams. I don’t have any idea what the fabric is but I do know it is absolutely NOT cotton. It’s some type of synthetic. The fabric label is in Chinese. The shams are not shams. It’s a single layer of fabric. There is no pocket for the pillow. This company is ridiculous. Don’t do it.

Ordered two items one month ago. Finally one item arrived and it is the wrong item. Picture of the item that is still in the works is also the wrong item. Company tries to pass itself off as a U.K. company, but it is Chinese. Holding my breath as to whether I’ll get my money back. In response to their standard reply. I have reached out via email already and have not heard from them.

Erst nach erheblichem Aufwand meinerseits habe ich endlich mein Geld zurück erhalten. Immerhin! Beim Kauf dort die Rücknahme genauestens beachten.