ownkoti.comReviews of ownkoti.com

The order took weeks to arrive. I ordered pajamas and the elastic waist was tiny, 20" and was supposed to fit up to a 31" waistline. I contacted the company and they offered a $10 credit on a future order. When I persisted, they said I could ship back to china, making my own arrangements and at my own expense, which ended up costing more than the pajamas. Definitely not used to this type of service in the US.

My order has taken a month! Tracking until last week when all emails for order and shipping were deleted. No customer service! Where’s my order?

DONT DO IT. BAD BAD COMPANY. I clearly did not get my package-tracked-and they WILL NOT give me refund. DO NOT ORDER FROM THEM. SCAMMERS They replied but did NOT correct situation-DONTUSE THEM. DONT DONY.DONT

Be cautious when ordering! Products ship from a US warehouse but to return they are required to be sent back to China. At great expense! To discourage returns (understandably) they will offer a tiny portion of money back along with a discount on a future order. Simply not what we’re used to in a Western market, and in theory I can understand, however there is no transparency about returns when placing one’s order. I will try contacting my credit card company to help with resolution.

Last time I ordered something from a company with Koti in the title, it turned out to be a huge con, and they were based in china!

Sizing is way off! The medium I got was easily the size of a small garment, if not smaller. Fabric has beautiful colors and prints but no care instructions so I wouldn't dare put it in a dryer (and I question whether it would survive a washing). And funky refund process. Item needs to be returned to China at your own cost. Stay away!

I am trying to contact this company to cancel my order within the 14 day time frame and get a reimbursement via Paypal. I have had no response yet. I am trying a third time with an email, FB messenger and this review (which I will update in a more positive manner if I get a reply and reimbursement)

Stay away. Spent $80, including shipping, for a beautiful nightgown that was well w/in their size guidelines. Rec'd it, it was a wee bit smaller than their site promised for XL, but not worth quibbling. The site suggests washing in cold water, and drying before wearing. I did, and it shrunk 3" in bust, and 2"in length, making it too small for a roomy nightgown. Asked for an exchange & paid shipping label to send this back. NOPE, they don't accept washed items, and besides, I'd have to pay for shipping to CHINA! Again, solicited remediation. Here's the cinchy offer: $7 refund and another 15% discount coupon for your next order . There will never be another "next order" from this scam. This is the first of many sites I will expose their shady company.