ownkoti.comReviews of ownkoti.com

After a lot of to and fro they have refunded me at last. I had to point out UK Consumer Law to get there but we got there. Given this I have upped the review to 3 stars as the other item I ordered is really nice. Such a pity initial response was so woeful, else it would have been 5 stars. I am not deleting the review as they requested because that defeats the object of sites like this! Sent a set of pyjamas. They are 3cm too short. Company admits there is a fault and offered me 15% discount, or pay £15 postage for another pair. Finally I could have a refund but would have to pay return postage. I have pointed out the under the UK Consumer Rights act faulty products should be refunded in full with the customer not having to pay for the goods or return costs. If they continue I will raise a dispute with my credit card company. Shame for Ownkoti as this was a test purchase which I would have followed up with an order for towels and bed linens but given this attitude my custom will go elsewhere - buyer beware! Reply here is very different to email accepting that there was a problem with a batch of pyjamas. I accept they say that there can be a variance on the details of the product but 3cm is not an acceptable tolerance and suggests very shoddy manufacturing. What clothing works with a 3cm tolerance and how can you buy a product on that basis?

Order and delivery were all fine. I ordered a Japanese style pyjama set. The design is lovely but the fabric feels quite coarse to me and not the soft cotton it claims to be. I washed them in a quick 30 degree wash to see if that would soften them (which it didn't) and they seem to have shrunk. A bit disappointed really. A real shame because the design is lovely but can't imagine sleeping comfortably in them.

The company has agreed to make things right and reship the lost item. I am pleased at this response so am amending my original review.

I ordered a Kimono. The size chart was not correct. Product was way too small. A return from Europe is nearly impossible. You have to pay for the shipping and take care of customs regulations with no support from the shop. The communication with the support in the beginning was not the best. After I left a one star review here, I was offered a refund for the product (excl. shipping costs)without having to return it. After all I'm quite happy about this solition, scince I thought my money was gone. Still it is a shame, that I had to post a review before I was offered the refund.

nice, soft cotton fabrics. I am a 5'9" male and the belt loops are just below my pectorals on both the kimono and the pajama set. I bought a medium in both and the pajama pants were a perfect length. You will need to wait six weeks for delivery since the product is coming from China.

The product is wonderful but had I seen this review first I may not have bought it. It took from the 3rd of December to today the 21st to deliver - it sat in Torrance ( about 15 miles away) for 9 days for no reason - disappointed in shipping for this company

Item order mid November. Seemed all good but as item still hasn't arrived, started investigating tracking. Been "supposedly" shipped and out for delivery but never showed up and tracking never updated. Contacted customer service three times. Update: finally got a response stating item in en route but tracking info. still not updated Will wait for item to actually arrive and see if it's worth this wait

Update: The owner contacted, apologized and provided me with a right sized curtain. Updating from 1 to 3 stars for their effort. Absolutely rubbish quality chinese made products and pathetic customer service. I ordered a pair of curtains, they sent me two different sized curtains which I can't use and in addition to that one was defected. Grommet came loose immediately. I reached out to their customer service including order number, photos and videos of the incorrect size and defect. They kept asking for this barcode and then another barcode. If they sent the parcel they should have all details if I provided the order number but No! Anyway when I finally provided everything they stopped responding. The photos looks much better in their website, in reality these are overpriced chinese made poor quality defected products. Stay away from this site. You can get better chinese deals in Aliexpress or Temu.