ownkoti.comReviews of ownkoti.com

The return policy clearly states ownkoti accepts Returns up to 30 days after delivery I tried to return after immediately after it arrived because of the poor quality. After several emails from them offering me a 15% refund but keep the Robe they agreed I could return the Robe to China . Ridiculously expensive and they know it!! Make sure you DONOT plan on returning your purchase.

I was sent an extremely large dressing gown that would fit a Large or Extra Large when I ordered a Medium. And now I will only receive a 15% refund for the privilege of not paying an extortionate cost to ship to China where the garments are manufactured, not the US. Avoid

Although they advertise their bedding as queen size, the blanket I purchased doesn’t fit my bed. I was told that it was my fault because I didn’t measure the dimensions despite it being advertised as a queen. They told me that it was my fault for not measuring and said that I am responsible for the return shipping. Update: After refusing to pay for shipping to return the item, I filed a claim with my credit card company and my credit card reimbursed me for the purchase. I then contacted ownkoti to return the item and they said that I would have to pay upfront for the shipping and would reimburse me only after they received the item. I ended up just donating the blanket.

The item I ordered, a short set, doesn't fit and I don't want to get another size because the top is way too large and the bottoms are too tight. I have been trying to get information from the company for a week about how to make a return. They initially wrote me back giving incentives to keep or exchange the item but offered a regular return if that was what I preferred. They still haven't replied with information about how to actually do a return. I've never dealt with a company where it takes a week (and counting) just to request a return. In addition: the item I need to return is only part of my original order. The rest of the order hasn't shipped yet and I've been given no timeline for when to expect it. I'm concerned to see that some reviewers here felt scammed by Ownkoti. I wonder if I will ever see the rest of my order or if it was just money thrown away. Updated: This is updated to respond to Ownkoti’s response below. 1) I don’t appreciate their use of my email in a public forum. 2) Ownkoti has NOT sent me instructions on how to get a refund. I have checked all my email folders including my Spam. We have an ongoing email thread that they have not replied to in 5 days. 3) Ownkoti did NOT notify me that the item I ordered on July 28 was sold out on July 30. I checked all my email folders including my Spam. In addition, I checked my bank account. I was charged $145.47 on July 28 for two items. One item arrived and the other one did not. They will not give me information about its status. If, as they claim, they notified me that the item was sold out on July 30, why didn’t they refund the cost of that item? It’s because they never did send me such an email on July 30. They are keeping my money for the undelivered goods and doing their best to avoid giving me a refund on the item I did receive but that is poorly sized. Ownkoti is either a fraud company or has the worst and slowest customer service on the planet. Either way, the person who replied to my review is misinformed or simply lied.

I purchased a spaghetti strap night gown in an ikat black and white print. It was the correct size but the construction was strange, the straps hit my shoulders too wide, the top was just off. I tried to ascertain if an alteration could help but it wouldn't have. To return it would be futile so it went into the Goodwill pile.

Very disappointing. Not only did they not ship timely, when I canceled they “shipped” the product. When I looked up the tracking number, nothing was prepared for shipping. Still no product, no refund. Now Apple is involved and they are still refusing to refund. Fraud. Scammers.

Much smaller compared to actual label size! Please be aware that their return policy is cumbersome and very difficult. In the end, I kept the items.

DO NOT BUY ANYTHING FROM THIS "COMPANY." MY EMAIL: Below, I have shown in OWNKOTI'S sales pictures the deceptive advertising you (OWNkoti) use to sell product. Now are you telling me I must return ship this to CHINA because it doesn't measure to a "queen" bed? My zipcode is 53044. OWNKOTI, what are MY costs to return ship to the address you provided: Name: Hu Yue Address: Building 5, Gate 6, Elevator C, 6th Floor, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China. Zip code: 321000 Telephone: 1538249 OWNKOTI reply: Please note that our sizes are STANDARD SIZES. Please do not compare it with a US-sized bed. The image on the website shows the quilt draping over the side of the bed for display purposes only; please refer to the specific dimensions for the actual effect. MY EMAIL: WHAT DOES THAT MEAN OWNKOTI - WHOSE STANDARDS? The actual effect of your advertising, sizing, return policies and NOT SUPPLYING EVEN A PHONE NUMBER FOR YOUR PATRONS - are obvious signs of your deceptive, cagey, incomplete and thoughtless "sales" agenda. I will never recommend your company nor products to anyone! I am entertaining 29 female guests this afternoon. They will all hear about this failed, time wasting purchase. Jane