Steven
Scam
Scam, Ordered a robe and 2 sets of pajamas, Items took forever, almost a month. All 3 was crammed into a black plastic bag. They are definitely not cotton as advertised. The material is airy and cheap. Don't know the exact material as there are no tags with material and country of origin on any of them, which is required by law I believe. Contacted them right away for a return label/address and again a few weeks later. Get the same generic response, but no return info. Its been almost 2 months and I finally requested a refund from Pay Pal.
Response from ownkoti.comMar 5, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.