Lydia B.
Disappointed with Product Received and Difficulty with Contacting Customer Service
I recently purchased some spring decor for my house. I was supposed to receive two resin rabbits but only recived one and the one I did receive was damaged. I sent an email but have not heard back from anyone. I will not be purchasing anything else from this company again.
Response from ownkoti.comMay 7, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating thismatter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.




