Janet K. M.
False advertising: Buyer Beware!
I ordered a "Cotton Gauze Summer Quilt", described in their advertising and on their website as "100% cotton" and "soft". NOT cotton, NOT soft! Scratchy shiny plastic-y synthetic. Website says "Online Support 24/7" but that does not exist. It took several days to get a response via Facebook messenger, and when I did, it was the cut and paste response that other reviewers here got: -you have to pay return the item to China, and that will be too expensive so keep it or give it away-, and offering $15 (for a $117 item). I kept at them, going so far as to send photos of some fibers I took from the quilt that I burned to a hard lump of shiny plastic. Then they said that their supplier told them it was cotton and offered me $30. I refused. Over 50 messages went back and forth. Only after I filed a complaint with my credit card company did they give me a full refund. Notice how every single review for all 400+ products on their website is 5 stars! When I tried to leave a 1 star review it didn't post. They are absolutely a scam company; their US address is a front in Las Vegas that says "PhysicalAddress.com". SO, if you find yourself cheated with no apparent recourse, be persistent. Get your credit card company involved. And spread the word that they are a shady enterprise. Buyer beware! EDIT after posting this review: see how the canned response from Ownkoti has nothing do do with my issue? that's their "customer service".
Response from ownkoti.comJun 6, 2024
Dear valued customer, we extend our deepest apologies for the inconvenience that hasbeen caused to you. Our team has taken the initiative to email you with the contactinformation of the carrier involved. We kindly request you reach out to them to obtainfurther details and subsequently provide our team with an update based on theinformation received. Rest assured, our team is actively engaged in investigating this matter with the carrier and will continue to keep you informed through emailcorrespondence. Our dedicated customer care team is committed to resolving thisissue for you. We sincerely appreciate your time and patience.