ownkoti.comReviews of ownkoti.com

Je ne suis pas satisfaite de la couleur de la couette que j'ai acheté, elle devait être rose, et j'ai reçu une douillette couleur pêche, je vous ai déjà écrit, et vous m'avez envoyé un courriel avec lequel je suis incapable de vous répondre. Je reçois le message suivant; This message could not be delivered. Plutôt plate comme service à la clientèle.

Stay away. I literally found the same ones on temu. Have photos to prove.

BUYER BEWARE ! I bought two coverlets from Ownkoti and neither of them fit my queen and king size beds. I contacted the company, wishing to return them. I was informed they do not allow you to return the items to within the USA, but you have to return them to China. Name: Hu Yue Address: Building 5, Gate 6, Elevator C, 6th Floor, Jinfeng Industrial Technology Incubation Park, No. 887 Changchun West Road, Hutang Village, Xiaoshun Town, Jindong District, Jinhua City, Zhejiang Province, China. Zip code: 321000 Tel: 15382495554 This would cost more than what I paid for them combined. In reviewing their website, they make no disclosure (that I can see) of this fact in "Refund Policy" or "Terms of Policy or "Shipping Info".Curiously, the shipping address that the items were shipped to me from was from Texas. I find this lack of transparency disappointing to say the least. I am seeing on Trustpilot, that I am not the first person to complain about my Ownkoti's return shipping policy . THE COMPANY HAS 149 1-STAR REVIEWS ON TRUSTPILOT ALONE ! I will not be buying anything from this company again. The reply from the company looks like a standard reply, no different from what the company writes in response to many negative reviews. I think they just wish to look accommodating on TrustPilot, with great customer service. Personally, I think it’s a total scam. So far the company has refused to let me return the items to within the USA. If they were truly serious about great customer service, they would be transparent and disclose on their website under the “Refund Policy”, the fact you have to return any item to China at your shipping cost.

One night, tired and scrolling, I bought a bedspread from them off their facebook link. I immediately checked them on this site, only to find out what poor product and customer service they have. Within minutes of ordering, I tried everything to cancel my order, including emailing back and forth with the company. It was maddening! I explained that I wanted to cancel based on bad reviews, which they tried to argue me were incorrect, while offering me a 12% discount. They would not remove the charge, but I also never got product. I finally went through my credit card company, which refunded my money. Horrible company.

All too small. Basically no return unless you are willing to ship to China.

This company does not honor their return policy and they have fraudulent business practices. I received a low quality product shipped in a plastic bag. They are demanding that I return the product to china despite shipping from an address in La Puente CA: Only 3PL Return Warehouse, 16468 East Valley Blvd.. I have a photo of the warehouse but they will not accept returns. I am calling to complain about this business with the US Congressperson Grace Napolitano, who is the US Rep for La Puente. I am also filing a complaint with the Department of Consumer Affairs. They think it's a game to rip off consumers with cheaply made goods that do not match the website. The US Govt needs to stop these fraudulent drop shippers.

I ordered two pairs of pajamas (my first mistake, should have only tried one). I looked carefully at the size charts. I should have been a large, but I ordered XL because I like looser sleepwear. The items arrived, and at best, they're size Medium. I wrote the company for info on how to return and get a refund (which you're supposed to do within 14 days of receipt), and I'm getting a runaround. No return address and an offer of a $15 refund (for $125 of merchandise). This is not a reputable company, and I feel so foolish for ordering from them. Buyer beware.

Need to return items. Company states I cannot return unless it is defective. This is not what is stated on the website. Website says it is shipped from someplace other than China and now they are trying to scare me that it will need to be returned to China. Do not buy from this company.