Dave P.
They delivered exactly what I ordered
I saw their Hawaiian shirts advertised through Facebook and took a look at their site. There was a great selection of stuff and they had my size, so I thought I'd risk it and place an order- which I wouldn't normally do for Facebook advertisers. Anyway, payment went through, I was sent notification of my order then a receipt by email and later shipping details. There are also shipment updates through the Shopify app. Took a while to arrive but the shirt was exactly as described on the website. The print quality is great, but I wouldn't wear the shirt too close to an open flame as it appears to be 100% synthetic materials and I'm not sure how fireproof it might turn out to be. I have never had to take up an issue with the company, so I don't know what that experience would be like. I've placed three orders with them to date and so far I've not had any negative experiences. I should add that judging by the invoice numbers of my orders- a year apart- they process in excess of 100 orders each day. Deducting a star for the time it takes for items to arrive.
Response from OwlsMatrixOct 14, 2022
Hi. We are from Owlsmatrix Thank you so much for your feedback! We're very happy for our products meet your satisfaction. Also, we're so sorry for the delay in your order, because this is the time of year, large number of orders, the carrier is overloaded and the shipping time sometimes is slower than expected a little bit. We will urge the carrier to ship the packages ASAP, at least, it complies with the shipping policy. Have a good day!