OwlsMatrixReviews of owlsmatrix.com

We ordered two items on 09/23/2021 No tracking number no notice it shipped nothing??? Our order #Order #15805 we have had no contact from them I may have to report to credit card company this is a fraud store and seek refund.

Ordered a shirt for my sons 21st birthday on Sept 20th. His b-day is Thursday. Still do not have a ship date and no one has gotten back to me when it will ship. Terrible customer service. Order #15307

Almost fraudulent by design. DO NOT order anything from this company. The website / processing is setup to fail or mislead. £75 list for 3 shirts, 3 pairs of short sleeved shorts delivered, eventually. Didn’t know you could get short sleeved shorts, no me neither. Quite simply avoid, do not engage with this company. Tried to send back shorts etc, but given the run around & an offer of 50% reduction on my next order, I don’t think so!!!

I recently purchased a few items from owlsmatrix.com. One of the items was purchased by mistake and after speaking with them they were kind enough to let me make an exchange and to even keep the mistaken order rather than sending it back. They are an excellent company to do business with and I would recommend them to anyone looking for good quality merchandise.

Finally, after numerous backwards and forwards emails buying time and telling me to be patient, I received the three shirts I ordered. It’s interesting to note that the company the shirts came from is actually ‘Hangzhou Cailian Tech Co., Ltd’ which is based in China. Google it and have a read! Why don’t they tell you that on their website in the first place? Explains the lengthy delays. The quality of the shirts is not that great, in that it is very thin material, and the colours are not as vibrant as what’s shown on their web page. Lucky I went up a size when I ordered them! You get what you paid for I guess but I will definitely not be purchasing anything ever again with this company. Who needs the drama during these difficult times?!

100% scam and DO NOT stand behind their products at all

I ordered a shirt for my husband on august 25th, 2021 for his birthday on September 16, 2021. It has been three weeks and not shirt and no gift for his birthday today. Very upset and disappointed. Order #12109. DMC

Purchased a hawaii shirt from this company. Took 3 to 4 weeks to come. However the product is fantastic quality and design great. I certainly will purchase again now that ive received it.