OwlsMatrix Reviews | Read Customer Reviews of owlsmatrix.com

OwlsMatrix Reviews | Read Customer Reviews of owlsmatrix.com

OwlsMatrix reviews

195 approved reviews, newest moderated first

Paul F.
Nov 6, 2021
Great shirts.
Great shirts.
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Heather B.
Nov 4, 2021
Dud buy
I paid for a Christmas decoration in October. It arrived one month later. It is nothing like the article advertised. Cheap trash.
Response from OwlsMatrixNov 5, 2021
Hi. We are from Owlsmatrix. We are so sorry for your not good experience. Pls send me the your order number or the email you use to purchase. I will check and solve you case. Thank you so much.
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Louise
Nov 3, 2021
I placed 2 orders update
I placed 2 orders. One on Oct 21 2021 the other Oct 25. Sent several emails for update on shipping and always the same answer , be patient, delays due to covid. I order from lots of places and never delays like this and one thing is cargo has increased since covid therefore dont blame that. If I don't receive a confirmation that both orders have been shipped with a valid tracking number I will be contacting PayPal for a refund. As per my several emails please provide a valid tracking number for order # 24408 and order #22841. The tracking number you provided after several requests was invalid. This is not very good customer service. Finally received both orders, all as per pictures. They were gifts and fit perfect. I will up my review. Thanks
Response from OwlsMatrixNov 4, 2021
Hi.Your order 22841. I send you the tracking number Canada Post 1023038797899406. Your order 24408: . I send you the tracking number Canada Post 1023038346244466. i have contacted to delivery unit, they said that process to update tracking information is overloaded due to lack of employee. Your package is on the way to ship for you, the information will be updated then. I’m so sorry for this inconvenience. Hope that you can sympathize and be patient to wait this order. Thank you much https://owlsmatrix.com/pages/shipping-policy
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Sean W.
Oct 30, 2021
Placed order but no confirmation
We placed an order on October 23, but have not even received a confirmation. We did receive a message by e-mail that a 15% discount would be given with a next purchase. A bit strange.
Response from OwlsMatrixNov 1, 2021
Hi. We are from Owlsmatrix. We are so sorry for this inconvenience. Pls send me the your order number or the email you use to purchase. I will check your case. Thank you so much.
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Marcel S.
Oct 20, 2021
Qualität schlecht- Umtausch nicht möglich
Qualität schlecht - Material bei Pullover zu dünn - Umtausch nicht möglich weil Support dies verweigert Order nr is 17032
Response from OwlsMatrixOct 21, 2021
Hi, We are so sorry for your not good experience. pls send me the your order number or the email you use to purchase, i will check this case. Thanks
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Ed D.
Oct 18, 2021
I ordered a shirt weeks ago- after…
I ordered a shirt weeks ago- after contacting them, said shipping slowdowns- but was shipped— according to their own tracking, they’ve only PRINTED a shipping label- but apparently never mailed out!- I was hoping to outfit our (musical) group with their apparel- not now!- tomorrow filing a complaint with PayPal if it’s not on the way.— they took the fun out of their own product!
Response from OwlsMatrixOct 20, 2021
Hi, pls send us the your order number or the email you use to purchase, We will check your case and respond you soon. We are sure that your item will be shipped. If not, we are willing to make a refund for you. Thank for choosing us.
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Tina S.
Oct 10, 2021
Only ordered 10 days ago but…
Only ordered 10 days ago but information is still saying order placed, no processing or out for delivery. No Wonder why they take so long to deliver. I wish I had read the reviews before I ordered as I'm now worried that my order 17308 will not be here in time by the end of next month. I have contacted them to find out what's going on with no reply. There happy to take the money for a order mine being over £50 but not so quick to help.
Response from OwlsMatrixOct 12, 2021
Hi, I send you the tracking number H00RVA0069044995. The your items are on the way to delivery unit. Because of covid, there are few flights, the shipping time will be slower than normal day. Plz wait few days more, don't worry about that. Hope that you are willing to sympathy. Thank for your choosing us
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Nicolas Chico C.
Oct 9, 2021
There were never problems with the…
There were never problems with the orders. They came all, the Hawaiian shirts have a nice style. Moreover you have a very big and interesting selection/ collection.
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