Owlet Baby CareReviews of owletcare.com

Worst customer experience you can imagine. Camera stopped working - pretty fundamental for something like a baby monitor. Their customer service on the phone couldn’t help so said someone would call me back - got an email instead asking me questions I’d already answered. Still not resolved, not sure if I’m dealing with people who are really stupid or deliberately being awkward - but the solutions they keep providing are ones I’ve already tried, and they seem to fail to grasp the camera is broken. Avoid this company, overpriced and the worst customer service you could inagine

Disgusting customer service. If I could turn back time and buy a different product I would. The price point of the sock is premium and as a company they are aware it’s a lifeline for many parents. If that’s so why are the parts used such low quality, we have had almost every part replaced yet this still break very fast. They are happy to send socks out to influencers but working products to parents who need the product no chance. All we want is a product working that we can rely on. Avoid avoid avoid

Avoid avoid avoid Bought this cam an sock for my new born son first night I put the sock on my baby and it alerts me his oxygen levels are zero even though he was in my arms whilst this was alerting me so I knew he was fine still scared me so I refused to use that then I thought I’d just use the camera and put it in my little girls room as she’s a night waker there are many issues with the camera it lacks so it shows that she’s asleep and really she’s awake out her room crying,it turns it self off so I can’t see her, it stops giving you notifications for Sound of movement it is just the awful thing to spend your money on if you’re looking for a reliable way to check your kids safety will be looking for a new camera for when my son moves room

J’ai acheté une chaussette connectée 329e et je ne l’ai pas. La Poste a perdu notre colis et cela fait plus d’un mois que je demande un remboursement au service client d’owlet, en vain. Je n’ai aucune réponse de leur part. C’est inadmissible et c’est du vol. Je ne vais pas en rester là.

DO NOT BUY!!!! This company's customer service is absolutely terrible. I had issues with receiving notifications from the owlet V3 sock. I contacted customer service for advice who initially tried to claim the issue was with my phone. However every device I tried was the same. Their next step was to tell me I needed to do a factory reset on the owlet camera, an entirely different product that I don't even have. The play store/ Twitter/ Instagram etc. are full of people complaining about similar issues but this company seems to stick it's head in the sand and ignore the problems with current products and instead release new ones. If you take the wellbeing of your child seriously do not buy anything carrying the owlet name.

Horrendous. My sock won’t connect to the app and the ‘base station’ keeps giving me red alerts when on baby, but with no app I have no idea why. So, 2 days into parenthood and I can’t sleep, not because of baby but because of this shocking bit of kit. I contacted owlet to ask why and was told the server was down and that my sock hadn’t been updated to the latest software - unable to find anything about updates on the app at all - when I then asked how I can know what’s happening etc, I was sent their disclaimer - which funnily enough states they take no responsibility for anything - making me feel really uncomfortable and quite upset that they care so little to tell me it’s my problem if my baby dies - I then pointed out the effect of this answer and they quickly closed the chat. This is not ok for a product aimed at giving ‘peace of mind’, it’s just made us even more anxious and untrusting of it. Paying this much for a sock and cam, you’d at least expect some half decent customer service, not someone telling you they don’t care now they have your money and making you even more worried. Absolute last thing you want as a new parent!

I was very hopeful with this purchase. I purchased the first camera and it seemed to work fine. A little bit of lag and it always reported a fair connection on wifi though other devices in the room did not have any issues. I purchased a second one for another room and it never worked properly. It would rarely connect on the app and only would if you were standing next to it. I ended up returning the second one and would have returned the first only it was outside of return period. The current one you need to literally be in the same room to get the video to start. Not sure why but I could be on the same network in a different room getting 160 MBPS down and still the camera will not connect. I have reset the camera many times, I have reinstalled the app, and I have updated the camera...it still has connectivity issues all the time. ALL THE TIME. This camera's wifi card is limited to 2.4 ghz band and seems to struggle with routers that support 5 ghz band even though the camera is not on the 5 ghz band. Products like this need to adapt or die... my guess is it will die. This is a poorly made product and not worth the price tag.

We have had the Owlet sock for approx 1 year. In this time we have had recurring connectivity issues where the base station loses its connection with WiFi. To fix this I have to go through the laborious process of changing settings and re-syncing the devices. I have found that the main issue is that it can only connect to the 2.4Ghz WiFi band. In 2020 this sock should be absolutely compatible with 5.0Ghz WiFi. I do not believe it’s a router issue on my end, because the sock and base station is the only household device we are having issues with. For $480 we expect better. However when everything is connected, the sock works as intended.