Owlet Baby CareReviews of owletcare.com

Im having an awful experience so far. We have an Owlet DreamSock. This was working fine for a few months and monitoring our child fine through the night. One night it disconnected from the wi-fi and ive never been able to get it back on since. Ive spent hours troubleshooting with the support team, I'm constantly told the same remediation steps and have to repeat myself frequently. Ive factory reset the device around 30-40 times. Im then redirected or told they need to move the chat to email thread so they can check in with another team, the same "fix" steps are then sent through via email and then the cycle repeats. The base unit seems cheap and the wifi card clearly has a problem, the fact it only supports 2.4ghz is a bit of a red flag. Would really rethink buying one of these, if I knew this would be the outcome I wouldn't have bothered. Still trying to get a replacement sent out as we speak.

I’m extremely disappointed with this company. My camera stopped working after only 3 months of normal use, and instead of honoring the warranty they keep asking me over and over to send photos and videos of the problem without ever providing a real solution. It has already been a week that I’ve been left without a working camera for my baby, and the situation keeps dragging on with no resolution. This is not acceptable customer service.

We bought two crazy expensive Owlet Socks including larger socks, to be able to use it for multiple kids, as well as up to 7yo. Owlet just decided to stop the software this year to push their Dreamsock sales, so our almost 1000 euros is worth nothing anymore. It is not even that it doesn't get any updates anymore. No Owlet makes sure it doesn't work AT ALL anymore. Owlet is a SCAM.

Absolutely terrible experience. I can’t even review how the product works because it won’t set up! I’ve been trying and trying to contact customer service for weeks and they only respond MAYBE once a day and just say the same shit over and over. The worst customer service I’ve ever experienced. The thing won’t even connect to the wifi. We got it to connect once and then it wouldn’t “register” after we connected it. I have never been more frustrated with a product my whole life. Absolutely terrible all around

When it works, it works. When it doesn’t work it’ll send you into a blind panic, keep you awake with the incessant bleeping, and make you want to launch it out of the window. We live in a flat, with excellent WiFi coverage. Yet, we struggle to have the base station connect to WiFi. We have a snuza hero too and this is much more reliable, cheaper, and better customer service and longevity of product. Most recently, I accidentally washed the sensor, it still works but owlet customer service must use AI? They ignore my emails and keep repeating that it is outside of warranty due to washing (I know) and that I would need to contact to get a replacement sensor (I did). When trying to buy a replacement sensor, the bots on the email advise that they cannot supply replac ment sensors as it’s “medically certified” which is a load of BS. Especially as in the UK the NHS do not support the use of owlet, but they do support the use of Snuza Hero. Customer service is abysmal, glad I got the owlet at a steal of £160. It is not even worth £100 though. Don’t waste your money on a gimmick, technology like smart watches (Garmin, Apple etc) make this bit of tech laughable. Buy snuza hero instead for peace of mind if required.

Wir haben die Owlet Dream Sock in Deutschland gekauft und trotz zahlreicher Versuche verbindet sich das Gerät schlicht nicht mit unserem WLAN. Wir haben alle Anweisungen befolgt, 2,4 GHz Netz, Passwort ohne Sonderzeichen, Router zurückgesetzt, die Socke auf die Basisstation gelegt und mehrfach komplett resettet – doch die Registrierung in der App scheitert immer wieder. Es ist frustrierend und zeitintensiv, besonders wenn man kurz vor der Geburt steht und sich auf diese Technik verlassen will. Für diesen Preis erwarte ich ein funktionierendes Produkt; leider können wir es so nicht nutzen.

Le service client ne répond pas, impossible d'annuler une commande, aucun suivi de livraison, mieux vaut commander via un partenaire comma Amazon que directement sur le site!

Utter dog crap and not worth the money. Woke up to my son crying hysterically because the camera had dropped the WiFi meaning I couldn’t hear him crying on our monitor (our own iPad as this doesn’t come with a monitor). After many frustrating attempts to reconnect it to the internet at 4am I had to bail and use the dog camera which surprisingly can work and hold the WiFi very well right next to the owlet so it’s clearly not a WiFi problem.