Overstock.comReviews of overstock.com

Recently i ordered sofa on this site. I thought they will be shipping soon, after 3rd day, without any notice the order was not appeared in the site and money has not charged. So hereafter i wont trust this site.. so many fakes !!!

I ordered 2 jackets and paid 60.00 to have the jackets shipped as quick as possible. They sent them via ground. I called and spoke to a manager and he promised to send them expedited again. They again sent them ground. It has now been three months trying to get a refund on shipping. It's been "processing" that entire time. From customer service to managers like Candy, they are worthless.

I ordered an XBox One from Overstock on November 3rd. I immediately got an order confirmation. Two days later the order was still processing, then I started reading horror stories online about the company. I got really worried, so I went to Overstock.com and started a Live Chat with an employee (Ashton S- I hope you get some recognition if anyone from Overstock reads this). They checked on my order, assured me that everything was running smoothly on their end and told me that electronics generally take 1-4 days to leave the warehouse. Sure enough, the next morning my order shipped. Today, November 9, my XBox showed up at the door in great condition. Even if it hadn't been in the condition I expected, Overstock has a payment option that lets you pay for your order after it arrives (shipping/delivery is 14 days at the latest, and you have 14 days to pay once the order shipped), so I could've sent it back without all the hassle of getting ahold of someone for a refund. Needless to say, this was a fantastic transaction and I won't hesitate to do business with them again. -Hannah H

I ordered many items in the past and only received one wrong item which was quickly remedied.....not off to a good start on small jewelry items for xmas presents. Only received partial order so far crammed into one box . When I complained they the were "unable" to send me additional boxes so it,s on me. Waiting to see if the rest of the order arrives (4 items) jammed into one box! CHEAP!

Great surprise when i saw my lamps, i love them. Color is true to the pic Also my bed, excatly what i was looking for! Delivery took less than a week with fedex to Switzerland. Thanks!

I visited overstock many times, and every time i found something I liked, I found it for less elsewhere, but the site is easy to navigate and give good suggestion of products

Regarding purchase of: Ergotech Monitor Stand 100-D28-B13 I'm not trying to be dramatic here when I say worst..because it really was. They sent me the wrong models TWICE. Each time there were multiple stickers ON the box that clearly showed that it was model 100-D28-B22 NOT the 100-D28-B13 that I ordered, so immediately I knew it was wrong and sent them back. The first time around I understood that it could be a mistake and gave them another chance.. then got the EXACT same ones again. I called them immediately asking them to actually look at what boxes they were sending before they even ship anything out to me again. They told me they would talk to the warehouse the next business day and I got no response until 2 days later when I had to call them myself. Then they asked me to send pictures because they wanted "proof" as if the warehouse people were blind and can't see the stickers on the boxes.. might as well have asked me to 3D print a Braille version of the picture. I'm only a 100 pounds and had to lift 64 pounds from the leasing office to my apartment door.. just so UPS could pick them up as soon as possible since they only come after the leasing office is closed. I left early for work to wait for Fedex delivery because I didn't want to go through it again and it'd be easier to just refuse the package. I literally called every single day, sometimes 2 times a day and was VERY patient and courteous to the people I talked with, except maybe for one of the last few reps, where at that point I couldn't hold in my frustration and was on the verge of tears. I gave overstock MULTIPLE chances to fix this and guess what they did in the end? I waited patiently for over a week and they basically said oops the website was wrong and that they don't even carry the product. They just gave me a full refund and nothing in return, not even in-store credit for the extreme inconveniences I went through for a week. The manager I called said the system wouldn't allow it because I was fully refunded and the case was closed and resolved. Resolved on whose behalf?? I can't believe overstock can be that selfish.. yes it is resolved for them because I basically helped them find a huge flaw in their system, NOT for me because I literally suffered in sweat and tears and blood (from carrying the plastic rope thing the box was tied in) and still never got the product I ordered. The best they could offer me was a useless 12% discount on my next purchase which I refused because they've now lost all of my trust and I'm never purchasing from them again..In all seriousness, I'd have a better chance at surviving a death match with Ronda Rousey than buying from them again. They did initially agree to give me "inconvenience fees" but turns out they take it out of your purchase amount.. which may be understandable if I was the one who chose to return the product. But it was their huge mistake and they promised me a product which they couldn't deliver because it seems like they basically put up a fake page selling a product they don't even have. I'm surprised they still have the product page up.. I have a hard time believing that it could be just a "mistake" when the picture, item description, model number, specs and everything matches on the website.. which makes me believe even more that they are doing this on purpose and sending out the wrong model (cheaper and a lot less popular/harder to sell). Makes me believe they are trying to run a scam and hoping that you will either accidentally open the box (meaning partial refund), just shut your mouth and stupidly believe that this is really the product you ordered just so they can get rid of a product that they can't sell. I've honestly never had as bad of an experience from any other company. I'm not going to be a hypocrite here and throw around "mistakenly" wrong images of the company like Overstock does with their items..because I, for one, actually have morals and understand the effects of libel. But I will definitely be warning everyone I can what happened to me, because I would not even wish this on my enemies.

I purchased a $500 electronics item from overstock.com, because they saved me 10 measly dollars over Amazon.com. While Amazon is probably the best online retailer there is, most are very good. Overstock.com, on the other hand, is a total nightmare if you receive a defective product. It's been over a week since I called them and I still have not gotten a return authorization, for the defective product. Sure, I could return it and just say I didn't like it, but they could dock shipping and handling charges and up to 100% of the value, because, it isn't in new condition and in fact doesn't work at all. Read their return policy before you buy anything.