Alouette
Too bad there is no "Zero Star" option
Too bad there is no "Zero Star" option because this company truly sucks. I ordered a ring and then I got notice the next day that the transaction was cancelled, so I called them. I was transferred to their fraud department. They said they have no record of my name associated with my email address. I told them that I try to avoid the surveillance state as much as possible. I used my email at my company, so then they said, "But this is a business email" and I informed them that it is not unusual for one to have an email at ones business domain...news to them. Then the next nonsensical story they gave me was that someone else is registered with them at my address and they kept asking how long have I been living at my address, which is none of their damn business. I told them that the name they have is the former resident here, and I told them that people DO move to different addresses...also news to them. I asked, "What if that person you have on file does live here? Can't more than one person order from you if they live at the same address?" Duh! I demanded they credit my account for the money I spent on the ring, and they said it would take a few days, but I told them I want my damn money NOW. So suddenly I see my account credited. No one can answer any questions at that company, no one knows what the hell is going on there, and I told these monkeys they should verify a purchase BEFORE cancelling it...also a new concept to them. Their fraud department is overly aggressive and costing them business, at least my business.