Overstock.comReviews of overstock.com

100% MAIL FRAUD

Attention to all perspective buyers from ordering anything from Overstock.com. I am truly convinced that they sell stuff that other companies can't sell. I bought 2 recliners $1350.00 and they are the worst chairs I have ever seen. Handles to recline chairs take a come a long to operate. They were dirty and dusty( See selling of stuff others can't sell). Boards split, mechanism not aligned causing hard to operate as bushings made of plastic broken. I am trying to return them but I am being told that the company (CLICKHERE2SHOP.COM) is the responsible party. Adding that OS lets them use their web site to sell. They are the ones who I paid with my credit card. I am also having a miserable time by being jacked around by the CLICKHERE2SHOP people. I would have donated them to our DAV veterans club but I am too ashamed to give crap that won't last to my fellow Vets. We have been given enough crap from our Government . So I learned the hard way. Do not purchase stuff on-line from these clearing houses as they will not stand by you. They just do not give a rats butt about you or me. In my opinion these chairs should have been taken to a incinerator and given their last rights. But they are not in a incinerator,they are at my home while I try to get return labels to return them. I hope this helps at least one person because it will make my day.

Ordered an item. It was never delivered. Emailed them numerous times, no response.

The worse customer service ever. I placed an order for an 8x10 rug on 2/8/18. I realized after placing the order the ship to by default showed as my last ship to location which was a gift for my Mother from the previous order placed. I looked at the order online and it simply states “processing.” I went online and did a chat session with a customer service representative, named Luke immediately within 15 minutes of placing my order. The order showed still showed up as “processing.” Luke the CSR, tells me he has contacted shipping, and the order will either be cancelled or re routed to my address. Then the next day I get an email stating unfortunately they could not make the change and for me to contact the carrier. I called 2/9/18 Overstock customer service and spoke to Dana. She states although it shows processing they can’t change the order and for me to contact the carrier. I said okay, can I have that information please. She said I will be sent the carrier information 24 hours AFTER it ships. What??? So, the shipper is Mohawk an hour away from me, and I won’t receive information until 24 hours after it ships? Makes NO sense whatsoever. Basically, once you push submit order nothing can be changed, period, ever. So now I have an 8 x10 rug going over 100+ miles from me to my 88 year old mother who just had a heart attack! Great. Overstock has zero customer service. Why say you can change something and you can’t. Why say contact the carrier and you can’t until it is already delivered?

I never received my item (cart with wine rack) and am completely upset with how this company handles transactions. I placed my order 1/13 and was told it should be delivered by 1/22. On 1/22 I did not receive my item and was informed at 9:30pm via email that for unforeseen circumstances they were not able to ship and if I did not receive my item within 30 days then I would get a refund. Why would I wait 30 days to find out if I could possibly get an item I wanted and PAID for?!?! I reached out to customer support and was told they reached out to the shipping dept and would let me know the status in 2 days. I then received an email telling me the item was sold out and they would refund my money. Shouldn't you know how many items you have in stock and not sell people stuff you don't have?! I found the same exact item still being advertised on the overstock website and the price it was on sale for was more than the original price for the item when I originally bought it! It said it was originally marked at $79.99 and now it is on sale for $80. This just shows that you refused to send my item because you wanted to mark up the price. This is the most terrible company and I will NEVER order from here again! Plus, I still haven't received my refund. Don't charge people for things you don't even have in stock!!

awful customer service. refused to expedite a return. not coming back.

Very bad experience with oversize items

Don't ever order from this company. I placed an order 12-10-2017 and they charged my credit card the same day. Got one email saying it was shipped on 12-15 and i still haven't received it and its 1-22-2018. No tracking information. I emailed them several times and no response. Now i can't even log into my account. I found a phone number and it is out of service.