Overstock.comReviews of overstock.com

Scandaleux ! Des fauteuils de jardin commandés en début juillet qui seront livrés fin août, alors qu'ils devaient nous arriver le 10 juillet ! Pas de réponses aux emails de réclamation ! Pas de geste commercial !

Absolutely unethical! Tried to cancel an order less than 24 hours after placing. Customer service said they'd be "happy to cancel" my order. Then a few seconds later, tell me the system is down and they can't get into my account to do so and to contact them 15 minutes later. I contact them about 30 minutes later. Same story. Then, I immediately receive an email stating that it will take up to 10 days for my order to transmit to the warehouse and up to 4 weeks for a shipping company to contact me. I contact customer service again. They claim they try to cancel the order but the "warehouse" turns them down. They then say that when the mattress arrives in 4-6 weeks, I can return it and pay a 20% restocking fee! That's over $200 for a $1,000 mattress that cancelled!

TO AVOID! I'm french expatriated to Singapore. I placed an order for more than 1000$ requesting for delivery to Singapore. After three calls requesting why no confirmation mail has been sent, two days before the delivery due date, they just dropped me an email to tell me that there had been a system problem and my order has not been even sent to warehouse, even though the money has been withdrawn from my account!!!! No support or clear answer after that, no commercial discount VERY BAD SUPPORT SERVICE

Idiots they cancel my order because they think is fraud ,but they charge my card and i have to wait to get the money back. Dear valeriu, Thank you for shopping with Overstock.com. We're writing to inform you that your order, 224723267, has been cancelled. Unfortunately, we lacked necessary information needed to process the order and were unable to reach you. We apologize for any inconvenience this may have caused. Please let us know if you have questions or concerns by contacting our Customer Care Department at 1-800-THE-BIG-O (1-800-843-2446). Sincerely, Overstock.com

My issue came from a bad experience with the 3rd party vendor used for my delivery of my mattress. I saw the man out in front of my yard, he never pulled in or got out the car and he left and said I wasn't home. They didn't nothing to make it right, and when I reached out to overstock.com, all they did was threaten me with the fact that if I do the return I would have to pay $180 for return shipping. And as luck would have it, silly me for not reading that fine print. Morally of the story, I will never shop here again, this was my first and last time. I guess I'll stick with Ebay.

Overstock client for a while. The service is better and better . Keep improving guys. My last order was perfect!!

I bought a sofa cover that looks nothing like the item described or shown on Overstock website and they want to charge me $15 to return their defective merchandise. I guess I've learned my lesson that AMAZON is the only place to shop if you can't find it locally!

Dreadful fake “air conditioner”. Bears no resemblance to the advert which is clearly from a legitimate manufacturer to who’s website this firm direct you when you ask for instructions!! You’ll get a plastic bag with a loose cheap unit. No box no measuring cup no instructions and if you DARE to make a negative comment in their Facebook advert you’ll be blocked! AVOID AVOID AVOID !!!